Huffman and Huffman, P.S.C.

So disappointed. I waiting for 30 minutes, as 4 people who arrived after me were seen before me. I finally asked the front desk about it and they were not even apologetic for the wait. It was almost 15 more minutes after that before I was seen. The tech nor the eye doctor asked for my medical history or my family medical history. My family eye issues are very numerous and when I finally found the opportunity to tell the Dr, she acted like it was no big deal. Well, I think wet MD is a pretty big deal. I will be finding another eye doctor, but of course unfortunately I will have to wait another year for insurance.

I was seen on Nov 26thbto get glasses it is now Dec 17 I called about them and the optical dept was like oops we forgot to tell the lab what kind of bifocal you needed it's gonna be another 2 to 3 weeks like what how do you forget to tell the lab that and not very apologetic at all.very disappointed the only good thing is that UK retina Dr's come there.uk is amazing but hauffman and hauffman do better

Edited to add: The office manager, Anna, reached out to me and is refunding my 3rd follow-up since I wasn't able to be seen. I truly appreciate her taking the time to resolve this. If you are doing LASIK follow-ups here and run into this, ask to speak with the office manager. Patients should never be sent away without proper discussion, and Anna made that clear. I had my LASIK follow-ups scheduled here at Huffman and Huffman, as required by Commonwealth Eye Surgery. I was told I needed three follow-ups after the procedure and had to pay for them up front at the office I chose for my care. When I came in for my third visit today, I was told I would need to pay again for this follow-up. This is very disappointing. The office was happy to take my payment in advance but now refuses to honor the third follow-up that I was told I had already paid for. To make matters worse, Huffman's daughter herself scheduled me for this September appointment, yet the office claims it's "too far out" to be seen. I expected better. This experience feels unprofessional and unfair, and I would not recommend this office based on how they handled my care.

I think the doctors are great, but as far as coming to an appointment, expect to have a clear schedule for the whole day because you will be sitting here all day to be seen. Absolutely the worst wait; something needs to be done about it.

I recently had two separate SK procedures completed at Huffman & Huffman at the Lexington, Ky location. The care and attention I received from Dr. James Huffman was excellent. He did a thorough exam, answered all my questions, and made me feel very confident and comfortable in his care. I was very nervous and afraid going into the first procedure, but he put my fears at ease. He was so kind by walking me through every step of the way and always ensuring I was comfortable during the entire process. I appreciate his calm demeanor and how easy he made the procedure. Because of this, I had no fear or nervousness for the second procedure. Follow up care was excellent; billing was timely and reasonable, and I was encouraged to call if I ever had any questions or concerns going forward. Also, all the staff, from the front desk, to billing, to the techs, were equally as excellent. If I have future vision needs, I will definitely return back to Huffman & Huffman. I highly recommend Dr. James Huffman and staff.

Very good experience and just want to brag on doctor Alison Overley at Huffman and Huffman. I was in and out of there in no time. I will be back!

Dr. Alison Overly is the best! She sees my self and my kids and is so caring and sweet with all of us! She is knowledgeable and friendly and always makes sure we get the best care possible. We've been seeing her for years and I will always choose her!

Nobody ever answers the phone and if they do happen to you get put on hold and they never come back. Answering a simple question over the phone would avoid another person in your busy building and save me time and gas.