⭐Customer Reviews
4.5
★★★★☆
431 reviews on Google
The Service:
I had an exceptional experience at the store thanks to Shawn. From the moment I walked in, Shawn greeted me with warm eye contact and a friendly approach that made me feel like a valued guest. He took the time to understand my needs and even referred me to another place that could assist with repairing my broken eyewear. I truly appreciate that recommendation, as I followed up and received prompt service there within just 30 minutes. Although LensCrafters couldn't assist me on that particular visit, the outstanding customer service provided by Shawn has certainly made me eager to return in the future.
The Parking:
Parking directly in front of the store can be unpredictable due to limited availability. The street is quite narrow. However, there are free parking options nearby, including spaces at Whole Foods and in the parking, garages close to the store.
The staff were friendly and eager to share the seasonal sales while directing me to the glasses brands.
Dr. Kang was an excellent optometrist.
I do have a couple of suggestions.
1. Provide patient prescriptions in a printed index card. It's easier for patients to have a tactile document in managing their health records.
2. Offer to send their receipts in an email. It's better for environmental sustainability.
It's also easier to track their HSA/FSA spending, than a long printed receipt.
I think these operational adjustments will provide more seamless transactions between the staff and customers in the long run.
The eye doc and receptionist were great. Really loved the eye doc. The manager was simply superb. She deftly handled the entire eyeglass portion alone with many customers. It is rare to find a leader who was expert at every facet of the operations. I would hire Dawn Davis, the manager, if I had a store like this. I will continue to you use LensCrafters because of her!
I would like to commend Ms. Dawn at LensCrafters for her outstanding service today. She was the only staff member available, yet she managed to assist all customers with grace, respect, and professionalism. Her strong work ethic and positive attitude truly made a difference in our experience. Thank you, Ms. Dawn, for going above and beyond! Advance happy birthday! God bless you
Loved the experience!
This my first time being in LensCrafters. I appreciate Dr. Kang and Nick, as they were very patient throughout the process with eye examination! Ms. Dawn was willingly working to get through every customer to finalize everything! (Thanks for the discount! )
I recently visited LensCrafters to have new prescriptions put into my glasses, and I want to recognize Mr. Nelson for his outstanding professionalism. I initially went in with very little time and expected the usual quick drop off experience I've had at other locations. Instead, Mr. Nelson approached my order with true precision and care. He wanted to take detailed measurements to make sure everything was perfect, which honestly caught me off guard because I wasn't used to that level of attention to detail.
Even though there was a little push and pull at first because I was rushed, he remained calm, respectful, and completely professional the entire time. During my first visit I only completed two pairs, but after realizing the quality of his work, I returned and trusted him with two more. On the second visit he used the proper equipment, took very precise measurements, and even explained the process and why each step mattered.
I truly appreciate his dedication to doing things the right way. Thank you, Mr. Nelson, for your professionalism, patience, and commitment to excellence.
We love this branch! Dr. Kang is great, and I've had excellent experiences working with Dawn and her team multiple times to get glasses for myself and my daughter. Nelson was amazing today- he turned around my daughter's glasses order within an hour when we had to hit the road for an event. Very fun, kind, professional, and efficient team. Highly recommend!
this was the worst service I've ever received. Staff was very inattentive. They skipped over me in line and laughed about it. Even the doctor was very rude. When ask if I had an appointment or not. I recommend not spending any money here
📝 See all reviews on Google ->
[?]Frequently Asked Questions
Where is LensCrafters located? +
LensCrafters is at 4530 Van Buren St Space 4C.1, Riverdale Park, MD 20737, United States, Riverdale Park, Maryland 20737.
What services does LensCrafters offer? +
LensCrafters provides comprehensive eye care including services for this business. Call +1 301-559-1110 for specific service availability.
What are the opening hours of LensCrafters? +
LensCrafters is open 9 am-6 pm. Open all days.
Does LensCrafters accept walk-in patients? +
LensCrafters in Riverdale Park accepts both appointments and walk-ins, though appointments are recommended for specialized services.
What is the average consultation fee at LensCrafters? +
Consultation fees vary by service at LensCrafters. Basic eye exams typically start from $50 to $150 in Riverdale Park, while specialized treatments and surgeries may cost more.
Is LensCrafters equipped for emergency eye care? +
LensCrafters provides emergency eye care services for conditions like eye injuries, sudden vision loss, or severe eye pain during operating hours.
About LensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions(r) and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
How to Get Help at LensCrafters
To visit LensCrafters in Riverdale Park, call +1 301-559-1110 to schedule an appointment or walk in during business hours. Bring your medical history and any current eyeglasses or contact lenses.
Why Choose a Verified Eye Clinic in Riverdale Park?
Choosing a verified eye clinic like LensCrafters in Riverdale Park ensures you receive professional care from qualified specialists using modern equipment and approved treatment methods.