Warby Parker Towson Town Center

This visit was a quick in and prompt service to what I needed. I was not happy with the frame that arrived by mail. Had them adjusted but I still did not like how the frame felt on me. The workers there attentive and my person was sweet and helpful. Was able to switch frames with her guidance and now I'm waiting for that to come in the mail. This is my store to go to!!!

Had a great experience today getting glasses for myself and my daughter. India was so incredibly patient and knowledgeable. She knew all about pupil height and understood my concern about previous glasses having the wrong measurement. She knew which frames came in narrow, medium, etc. She was so understanding in us changing our mind or asking additional questions. Thank you, India!

I was helped by a fantastic optician India who gave great advice on fitting, provided several samples which helped me narrow down my choices and made sure that I used my insurance coverage appropriately. Would recommend 10/10 again. Definitely coming back to try Rx sunglasses when my insurance kicks back in.

Living north of Baltimore, this is the closest store to me, but, personally, I avoid Towson Town Center (parking). However, when necessary, I go to Warby Parker there (and then treat myself to Auntie Anne's, which is 60 feet outside of their store). The store has always been clean and organized. If you go toward the end of the year, expect to wait in line. I went today (Jan 21), and there was no wait at all. The staff has always been very helpful and knowledgeable. I went today because the glasses I had bought online were not made correctly. The associate diagnosed the problem and got new glasses ordered. In and out in 10 minutes. Great experience!

The selection is on the smaller side, but there's still so many great, curated options. I like the size of the store because it makes it less overwhelming. Also many of the glasses are unisex. The staff there has always been so kind helpful whenever I've gone. Highly recommend as they have a pretty large collection that's on the cheaper side!

First time selecting frames and purchasing them at Warby Parker. Steve was friendly, knowledgeable and overall pleasant to work with. I am very pleased with the frames I chose and look forward to receiving them in two weeks!

Misleading advertising - exam was quoted online at $95. When I got to the store I was told that they would charge an additional $40 for a mandatory retina photo, which was not mentioned online or in any of the confirmation emails. The staff eventually agreed to waive the fee, but the whole thing felt like a bait and switch. Also, I called twice before the appointment to confirm that they would fill out a MVA vision form at the appointment (the first phone rep was very hard to understand). At the store I was told that they would not fill out the paper, but would email me an electronic form on the following Monday. It is now Thurs and no form. After 30 minutes into another phone call trying to sort all this out, I was told that I cannot directly contact the store by phone or email, and that they may eventually get around to having the optometrist sending me the form I was promised. Very disappointed about this customer service after buying two expensive sets of glasses. In the future I will avoid Warby Parker , and more generally locations with remote eye exams.

My experience was efficient mans easy. I had my prescription with me and needed to decide between 2 frames. The associate was helpful and let me know which she felt looked better.