Fraser Optical

This was my first time trying to call and schedule an appointment. Worst experience ever! They are rude and so unprofessional! Even the manager. Gave me the runaround saying my insurance is out of network and when I contacted my insurance, I was told I am in network. My insurance company even called on my behalf and when I called back to schedule, they were still very rude. I told them that I will not be scheduling with them. The manager said, "Yeah it's best you go somewhere else." If you hate your job that much then maybe don't deal with the public!

I came to them with a set of glasses not bought from them with bent ear arms and a lens out. Allie and Liz were able to help repair my glasses and send me on my way as good as new. Thank you!

A family owned business with a personal touch that is lacking at the chains. With VSP insurance, chances are that the exam is 100% covered with no claim to file on your part - they will handle all the paperwork. Our family had been going to Costco for years, but the price of the exam recently increased by almost 50%. As such, the Costco exam was only partially covered by VSP and the insurance claim is DIY. Prices on frames and lenses are reasonable and the selection is excellent.

If you want to deal with very rude and uncaring people, this is the place to go. I was having issues with my new glasses and I wanted my prescription checked. I never got to ask that question. The front desk was very sarcastic to me. I will not be returning to this place. I am a customer and patient. I do not need to be talked down too. Find another eye care place where they actually care.

Its pretty obvious to me the 5 star reviews are from the staff that works there based on the generic way they all keep complimenting the wildly rude staff about how heckin cool everyone loves their "specs". They had a completely empty store besides me and decided their personal conversations were vastly more important than the only person in the parking lot, then by the time someone actually acknowledged my existence i was treated like a nuisance for even being there, and when they acknowledged me they told me they dont do walk ins, which would be fine except when i had called earlier that day i was told they did in fact do walk ins. I had been repeatedly lied to about the amount of time it would take for my glasses to arrive before placing the order. Honestly i think the only person at this store who isnt legitimately awful is the eye doctor, he's a cool cat. Get your exam, get your script, go online, and get glasses cheaper and faster without a bunch of angry bitter 40 somethings sitting behind a desk treating you like an inconvenience

Excellent staff, very helpful in picking out frames! Dr. is awesome in being genually concerned about your eye health. Highly reccommend!

Always had a great experience. I love the many choices of glasses they have. We have Davis vision and are limited on where to get places that take it

Extremely satisfied with the staff and their prompt, thorough service(s). Everyone was very kind and the doctor was amazing with my children; tons of patience and very informative. I am new to this state and I am very pleased with this business' practice. I am grateful to be able to find a great eye doctor for my children and myself especially with the location convenience but overall great customer service. I highly suggest Fraser Optical for your eye care needs! Thank you staff for all your help!