InnoVision Eyecare

It's unfortunate I have to write this review, because I do love the doctor and most of the staff. There are a couple desk staff at the Albert Lea location that have refused to figure out the communication issue between their office and my insurance provider, and they have been completely condescending towards me about it. I've had coverage with Eyemed(one of Innovisions covered providers) for over a year. When it came time to bill me insurance for my exam cost, there was some confusion about how to look up my plan. I'm on a group plan through my employer, so there must be something different about looking it up in their system. The staff I worked with consistently treated me as if it was my responsibility to tell them how to figure out their own system, or like they thought I was lying about having coverage in the first place. When I went to clear it up this afternoon the woman didn't even offer to call the insurance company to figure it out, basically telling me it was my fault and she wouldn't do anything to help me. I have no respect for a business that won't cover their own responsibilities to their patients. It was not my job to communicate back and forth between them, that's something the staff at the clinic is responsible for. I'm appalled at their lack of customer service and outright rudeness. Suffice it to say I won't be returning to this location as I no longer feel welcome or comfortable in the office.

I really did not enjoy my time here....I will be taking my business elsewhere. The nurse on the phone was super condescending, the doctor didn't communicate much about my concerns that I told the nurse about, and the only time one of the nurses seemed even remotely nice was when they noticed I was upset. If you know somebody struggles with mental health disorders, maybe you should take the time as a business and HUMAN BEINGS to be nice to everyone. The lady while I was on the phone, made a comment about astigmatism not being a disease when I misunderstood her question....next time just don't comment on it to make someone else feel dumb. This place makes me miss our towns shopko optical so much, they were at least all super nice, civil, and thorough.

My experience is the same as the people that have responded below. They are just -very rude- people. Guess they just have to much business. Don't spend the time to respond to this because its clear that you are not fixing your problems and I won't be back. I'll take my business out of a local downtown business and go to Walmart.

The doctor was fine. The billing was horrendous and they've gone round and round with my elderly mother over $30 due to creative billing. Avoid.

$200 for an eye exam is ridiculous. Three time more than many places. I have to go here for safety glasses through work, but I won't go here for another exam or any other glasses again. Seriously unhappy.

Overpriced products and subpar customer service. I will be returning to my old provider for future appointments (even though it is a two-hour drive).

Quality service, the staff knows what there doing. With alot of knowledge. The doctor has knowledge in his field your safe here.

InnoVision is the only place I will go,Mona and Montey are the best,always trust their opinions,they treat their client's with the best care.