Eye Fashions Optical Shoppe

I have been visiting Dr. Schlauderaff for almost 40 years. My parents, siblings, and three kids have also gone to him. Throughout this time, I have consistently received excellent care. However, there was an issue with my son's bill being sent to my parents' house, where I haven't lived since 1997, and my son has never lived there. I was informed that it was sent to the address on file, but this has never been the case, not even when I lived at that address, as it changed in the early 2000s. During multiple visits, I mentioned the incorrect address to the billing department, and my mother also informed them. Out of five accounts, only one was sent to a different address. We went back and forth for months trying to get this issue resolved, but they never did. As a result, the situation deteriorated to the point where it was too late for my insurance to cover the bill, leaving us responsible for the charges. I spoke to them at the clinic and was assured that I didn't need to worry about it, so I didn't. Imagine my surprise when, almost two years later, I received a letter from collections. I am furious that I have to pay for a mistake made by their billing department.

Dr Schlauderaff and the Eye Fashions Optical Shoppe team are always friendly and helpful. "Nobody should be denied eye care due to financial limitations" is part of their mission and they work with their clients to ensure they get the best care. We are lucky to have such a kind and caring team in our community.

Best eye exam ever. Everyone was friendly and helpful.