Aspirus St. Luke's Hermantown Clinic - Eye Care

In Sept 2025 I had symptoms of retinal detachment. After several calls to the clinic to see my eye provider Dr. Mueller, the receptionist finally worked me in for an appt. While we were there we waited as I was visibly anxious and staff did not to see the urgency for attention to this issue. After waiting 30 min in the lobby we were brought to an exam room with a technician who looked in my eye and took the history and said we would be getting retina imaging next. I asked when the dr would see me as my eye was slowing filling up with blackness. She reassured me it would be after the test. Another 30 min and Dr. Mueller walked in and turned to me and said "you are fine" and then he sighed in a condescending manner and showed me the images on his computer where he outlined my retina and said I was completely healthy! He then did his obligatory exam of my eyes and as he looked in the affected eye he suddenly stopped and said "oh. You have a detached retina." He then said "brb" and took off to have the front desk call a retina surgeon at Essentia. He slowly walked in and said I could wait in the lobby while his staff tried to get an appt for me because they do not do retina detachment surgery at St. Luke's. He said "if they can't get you in to see the retina specialist at Essentia you'll have to go to Minneapolis. Take care," as he walked away. NOT sure impressed with the lack of compassion or humility to which he brushed off my chief complaint. I will not be returning to Dr. Mueller.

Very much scam. Have extremely dry eyes so just wanted to make sure that's all that was going on and it took him 10 minutes at the very most to look at my eyes say I am using the same drops they would not let me pay at that moment said they would send me a bill because I have no insurance I called a few times trying to take care of the bill over phone because they never sent me one took them over 6 months to send me one and the bill was for $514. For probably 4 to 5 minutes in the room with me. STAY CLEAR OF THIS PLACE!!

In July 2020, my medical concerns were disregarded when they forced me to mask. I transfer from a wheelchair and previous experiences with masking brought on painful bouts of pleurisy and asthma attacks. So I mentioned that to staff at this clinic. (I had been a patient with the downtown clinic in Medical Arts building since 1963, long before St. Lukes took over the Austin/Treacy practice.) But my needs were disregarded and they forced me to wear a mask anyway. Every time someone stepped out of the room, I slipped it off to catch my breath, and every time the nurse walked past, she chided me as if I were a small child. I failed my visual field test, because I started passing out. And later, I had to be admitted to the Emergency Room because my blood pressure had skyrocketed. My day surgeon said it was high enough for me to have a stroke. He wrote out my medical mask exemption, and he outranks every other doctor I have seen since. I now carry copies of that exemption and submit a copy of it each time I seek medical care. But this clinic has since rejected it, even though they are the reason I had it written. I will never return to this eye clinic unless and until they stop placing a higher regard on liberal politics than on "the patient above all else"!

Scam artists! They failed to notify me that they were out of network for FEDERAL Blue cross for eye care. Now a regular exam that's free at many other places cost me $500 out of pocket. And they upsold me on refraction during the exam for an extra $64. They don't care about patients, just profits. Don't go here! They have 2.3 on regular Google reviews as of writing this. Also spent 30 minutes on hold when trying to call.

Amazing doctors who always take the time necessary with each patient. I appreciate that masks are still required simple because of the close face to face exams. Having diabetes it's important for me to make sure I see a doctor every year and they stay on top of it so I don't forget.