Litchfield Eye Center

As a new client, I had an eye exam and received an eyeglass prescription from this clinic in September. I left for Texas for the winter in October and recently went to a Costco optical department in Texas to purchase two pairs of glasses. When I presented my prescription to the optical department manager, he immediately noticed a problem with my prescription. My OD was -1.75 and my OS was +1.50. He said that it was highly likely the OS was an error. He "read" my glasses on the lensometer which showed the OS lens in my current glasses is -1.50. He contacted the Litchfield clinic by phone and spoke with Jayden, but she refused to believe an error had been made and refused to correct the prescription. I contacted Jayden upon departing Costco and she again argued their position and said that since I was a new client, they didn't have any history to review. I called my previous eye clinic and had them fax over to Litchfield my previous prescription which showed OS at -1.50. Jayden then admitted a mistake might have occurred and she would check with Dr. Katie and call me back. Jayden called me back the next day and said she had spoke with Dr. Katie who stated that it might look different on paper, but I should be able to see well either way (meaning -1.50 or +1.50) and that their lensometer had read the OS on my current glasses at +1.50. I asked why then the discrepancy at Costco and with my previous prescription and she said she didn't know. I asked if the tech could have made a mistake and she said possibly, but the other tests backed up the +1.50 and they would not be changing my prescription. She suggested I go to an optometrist in Texas to have a recheck. I also spoke with the lead tech, Christine, who told me the same, but also refunded the refraction portion of my exam. I had a recheck with an optometrist in Texas. My OS is -1.50. When I told him Dr. Katie said I would see well with either -1.50 or +1.50, he laughed and told me there is a huge difference and proceeded to show me what my left eye would see at +1.50. I could not see a thing at +1.50. It is more important to this clinic to be "right", than it is to seek the truth and correct an error. They obviously placed no value on me as a client or on the input of others (the Costco manager or my previous eye doctor). This cost me several hours of inconvenience and could have had a huge financial impact had not the Costco manager flagged the mistake. I would have had two pairs of glasses that were unusable. We will not be going back to this clinic, nor will we recommend to others.

Had a complete exam. Dr. Katie was awesome. She took the time to understand my issues and explained what was happening. I strongly recommend this business.

My experience at Litchfield Eye Center was eye-opening! I spend long hours in front of a computer. Emily educated me on the benefits of computer glasses compared to regular prescription glasses, that computer glasses are meant to be worn for viewing distances from your eyes to the screen and reduce strain during prolonged screen time. Regular glasses are meant for reading or distance vision. The benefits of computer glasses I discovered are decreased eye strain, improved posture at the computer, better focus of the computer screen, and decreased neck strain. I have discovered what the difference between this means and if I do not change from my regular glasses to my computer glasses, I immediately know the difference. Regular glasses are great for reading or seeing the world, but they're clueless when it comes to screen time. Denise

Great service! Dr. Katie is great to work with. The entire staff is friendly and helpful.

Dr. Katie and all of the staff were very kind, answered all of my questions and went out of their way to be helpful and make sure all of my needs were met.

I enjoy Dr Katie's approach to eye care. Great place. Mike

Always such a great experience when I'm there. Everyone is kind and courteous and listens to all my concerns. So happy I changed from my previous eye care location!

They were so nice to me for my first ever time going there