Insight EyeCare - Waite Park

So many better places to go in town. Waited 40 min to talk about glasses, would not help even with an updated prescription. Had contacts from them as well. I always hated to go to the eye doc, have been going to these folks for years . Finally went to a different company and it was amazing! Stopped here just to get a spare pair and it reminded me why I went someplace else.

Excellent Staff, and services. I highly recommend Insight Eye-Care in Waite Park, Mn.

Be warned. Do not use the automated system. It set up a later appt in September for me. I had an appt set up for today, August 18th already. When I replied back to the 9/8/2025 appt, it cancelled my August appt. I had to reschedule out into October. I'm not happy. I have the text messages to show the desk but nothing offered for my time taken off from work.

Dr Russell is wonderful with experience beyond what many O.D. have. Personal. Thorough and Caring.

Probably the best eye care experience I have ever had after almost 70 years of wearing glasses. Dr Johnson was amazing. Very thorough and I left there feeling very hopeful about my issues. The staff was great too. Overall a very good first experience and I would highly recommend.

Staff from foyer through exam were helpful and took their time to make sure all my questions were answered and followed up after RX appeal.

I do not usually leave reviews but the people I mention here deserve recognition. My profession & business is as a Long Haul Truck Driver & my eye sight is extremely important. The Insight staff I came in contact with were all very friendly, knowledgeable, & helpful. When I arrived I was greeted with a smile & professionalism by Pam. She was extremely helpful with the check in process & making sure I knew what my insurance coverage took care of. She then got me set up with Mark, the eye technician. Mark was extremely helpful, he explained each procedure & helped me understand them. He also helped me by explaining what procedures would be not only helpful with my eye exam that day but also which ones would be good for future appointments as a reference to the direction of my eye health. Dr. Paradis is 100% fantastic, he was straight up with me & did not sugarcoat things. I personally think all doctors should be this way. When doing the part of the exam, lens flips as I call it, where they are asking which is clearer he did not rush me & didn't make me feel like it was a problem to let me see them again before deciding. He did not act like a salesman when it came to his recommendations for glasses, he put it out there straight forward. Then Sarah helped me with choosing glasses & what type of lenses to get, she actually listened when I explained what I do for a living. She was very knowledgeable which was a huge relief for me. She brought me what she thought would suit me & indulged my needing to try a few that did not suit my face at all. She then explained the difference in the lenses & what they would do for my eye sight. She did not rush me in making my decision. When I asked both Sarah & Pam their opinions on if the frames looked good on me or not, I very much appreciated their honesty. I would like to thank all of them for making my appointment at Insight Eye Care a delightful experience.

0 stars thought they were great until they kept canceling my sons contact trial class. It's been 1 month and he still doesn't have his contacts that we have already paid for and that the doctor wanted him in. Left 2 messages to speak with the manager and never got a call back. Poor poor customer service and unacceptable. Still don't have his contacts nor can we get a call back to get refunded.