Shipp & Wooten Eye Center

Some of the nicest people I have ever met on both sides. They're all good at their jobs but take time to make sure you understand everything. I had cataract surgery with laser on both eyes. Now seeing like I never had anything wrong with them! Thank you so much to the Drs and staff! Y'all are wonderful!

I have never dealt with a place like this before. Let me get into it. I made an appointment for an eye appointment cause usually I just go to Walmart or something for eye exam. I decided to go here to get a really good exam. I made the appointment and told them my insurance information. Scheduled a day off work and got a ride set up ( did not know if i needed a ride to eyes being dilated). A few days later I decided I better check with my insurance to be sure I was covered. Well I was informed I wasn't. I called Smith and Wooten on July 1st to cancel. When speaking to an office worker about canceling I was informed that my insurance was taken. I did say to the lady, "Are you sure cause my insurance company says I'm not covered" she said it was so I kept my appointment. Now I did have an appointment with my local optometrist, but I canceled upon hearing I was covered. Well my appointment was July 11th, they call july 8th at 3:51 to inform me that I was not covered. Are you serious, three days before my appointment you call to tell me this. I even called to cancel, told you that my insurance would not be taken and this place told me that it is covered. It might have been my fault, but I trusted these workers here at Smith and Wooten knew what they were talking about. It really frustrated me due to that I already canceled my other appointment, which usually takes a month to get in. So now I have to wait a month with my last pair of contacts to get back in. ( Now my other eye doctors office has worked with me thank god and is helping me out with contacts until my appointment a month off). Also I already took off work for this appointment. Luckily the person that was taken me wasn't put out also. I am just frustrated and angry. Now I'm just a common one blue collar worker and probably dont matter, but feel like I did the right things to be sure i had an appointment. It is my opinon that Smith and Wooten doesn't care and why should they cause there is more people waiting. We can all agree to disagree, but I little courteous customer service goes a long way and I feel they could have ran the insurance when I first questioned it to bevsure. Anyway I'm sure the doctor's are great, but some things need to be better I think.

Do not waste your time. Was there for 4 hours and walked out. Spouse had the same experience

Went to my regular eye Dr. with a lump on my eye lid. He sent me here. Not only did I get the same day. I got the procedure I needed the same day. I felt bad the staff was there after closing. But everyone of them made a point of letting me know they had no problem with staying late. The staff was so sweet and GREAT. I will definitely go back for any other eye surgeries I need.

Dr. Wooten performed cataract extraction with laser surgery and multi focal lens implants in both eyes. I highly recommend this procedure and Dr Wooten. I feel like I have new eyes! These lenses are great. I no longer wear any glasses or contacts snd can see well near, intermediate and at a distance . The entire staff was great!

It all seems excellent but the wait. Very long wait.

Nice caring people

Amazing doctor's and staff!!!!