Family Eyecare - Lake Ozark

This location has friendly and knowledgeable staff. Dr Lisa Groves is very professional with a great patient care insight. I made an appointment here in order to provide my home treating retinal specialist an interim report after out of state surgery, and this office dovetailed their exam perfectly in the care plan.

Quick comparison would be taking your car in for an oil change and they have the car for 6 business days, then have no reason for it taking so long. (Oil changes take less than an hour typically) Had an "appointment" set up for at least 2 months. Let's say it was at 5. Got there at 4:45, left at 7:15, had about 30 minutes of eye examination done. The math isn't mathing here yeah? As a marine technician if I got a 30 minute job done in 2 or more hours I'd be canned faster than you can get an exam done here. Which is still a generous amount of time. I waited an hour and a half just to be seen by the initial nurse and then had to wait another half hour to see the actual doctor. They just called me to set up ANOTHER appointment and I said I just want another contact refill. They said that's not possible because my script is out of date and I HAVE to get another exam. My script is fine and I want to give you my money? Where's the issue here? Told them I wouldn't be re-scheduling due to their poor time management and immediately got hung up on. 3-4 minutes later received a text saying "click this link to schedule your next appointment!" Guessing it was out of spite or something considering I had just told them I won't be going back. Overall the eye exam results were great. Got the right prescription and some more contacts for the year and haven't had any worries.

Ordered a pair of glasses on 5/21. When they came in I went to pick them up. There was no prescription in the right lens at all. So they sent them back. When they came back, I went to pick them up. The young lady sitting at the front desk went and got them. She walked around to the front of the desk and gave me the glasses. I have never picked up a pair of glasses without being sat down and having them checked for fit and prescription. Mind you, I'm 68 years old so I've had numerous pairs of glasses over the years. I wasn't given any eyeglass cleaner because they were out. Funny that when I first went to pick out my glasses another lady was told the same thing. When I got notification from Medicare on how much they paid towards my glasses I was a bit confused, I had paid $450 out of pocket. So I called Family Eyecare just to make sure I was billed correctly. It was determined that I had been charged $15 too much. Was supposed to get a refund of that amount. I just called them for the 4th time since then and they have nothing on record that I had a credit coming to me. I won't be back and I do not recommend this business.

The folks here are all awesome. They helped me out with a set of contacts when I wasn't even their patient. Everyone was so nice and helpful. I've been considering getting a place near the lake. At least I know now that if I do I will be going here for all my eye care needs. Thank you all so much.

They really care for the customers and provide best service been using them since I was a kid I am 30 now

We moved to the lake area from Northern Iowa and needed a new eye care doctor that is really good especially since I have double vision etc. I was recommended here by my son-in-law. My first appointment went great, the doctor was amazing, she was able to get a better prescription for me as well. I chose the replacement care package that gives you replacement glasses in case you damaged yours. I've never damaged mine before but I thought with a granddaughter being 2, I better. Well I needed it within a week. I stopped in on a Saturday and showed the girl working my glasses and she said she'd let the Monday ladies know to order a pair and they'd call me to confirm. No one called, and I forgot. They ordered lenses only, so I told Ashley who called me I needed the frame too. She got upset with me instantly and said I should have told the girl that. I did and she even looked them over. She said I don't think we can order them now, you get a one time reorder. I told her no one explained that to me. She put me on hold, came back and said ok we'll order you another pair this time but that's it. She wanted me to come in and have them put the lenses in that did come in. When I went in Ashley said we are not ordering the new frame unless you pay 25% of the cost of the frame. I'm DONE! Very shady business! Horrible and fake girl this Ashley is. I need 2-3 pair of glasses/sunglasses, however, I have my prescription I'll buy mine elsewhere for now on.

I have been using Family Eyecare for around 4 years as of 2024. I have never had a negative experience. The doctors are great, the tech's really nice, and the opticians are super friendly and helpful. Ashley, in all of my years of wearing glasses is the only optician that has said, "those don't really work for you." I like that kind of honesty. I mean, all I want is to be less ugly and she really helps me out. Stephanie is a card. Always fun to have her assist with my fitting. I wish I knew Family Eyecare's other optician's name, but she rocks too. If a fix is required, she's the go-to person. I highly recommend Family Eyecare. The team is the epitome of customer satisfaction.

Best physician office staff anywhere. I most appreciate Dr. Eveland's extensive knowledge, his kindness and straightforwardness. Large selection of frames, too. (except green lol).