America's Best Contacts & Eyeglasses

Lorraine is absolutely the best! I had seven different pairs of glasses picked out, and she took her time helping me decide which ones looked best on me. She never rushed me or made me feel pressured. Instead, she was patient, honest, and gave such helpful advice. Lorraine was so friendly and kind, and she truly made the whole experience enjoyable. Picking out glasses can sometimes feel overwhelming, but she made it fun and stress-free. I really hope when her next review comes up, she's recognized for how amazing she is. She truly deserves it!

I have been coming to America's best since I was 16 years old and I'm now in my 30s. My experiences at each location has I have moved throughout the Kansas City metro have always been great.I visited the Lee Summit location on 2/11 as I just moved to the area. My entire experience was wonderful from the gal that checked me in and was also the tech who did my first exam to Lorraine, who checked me out, they were also kind and helpful. I overheard them chatting amongst themselves about how thankful they were for each other as the day apparently had been very busy. They clearly had a good sense of teamwork and appreciation for each other. Lorraine was so personable and apologetic because years later it still takes me 30min to buy a damn box of contacts! America's Best get your technology updated!!!! Imagine if you had faster working and more efficient technology/checkout systems, the more customers you would have time for= more money. But what do I know

When I was notified that replacement lenses had arrived, I drove in to pick them up. Once there, I was told that only one of the two sets was actually available. While attempting to install the lenses, staff misplaced screws from my glasses and were unable to complete the installation. I was asked if I would accept a store demo frame instead of the new frame I ordered, which I declined. During this process, an employee cut herself and continued handling my glasses with a bloody tissue, which was extremely uncomfortable and unprofessional. My prescription sunglasses were also incorrect. The lenses were damaged during installation, and the tint was so light they barely qualified as sunglasses and looked more like regular clear lenses. None of this was caught before I was asked to accept them. The staff was polite but the repeated errors, lack of quality control, and poor internal processes made this a terrible experiences. I would not recommend this location unless significant improvements are made

Lorraine was super helpful and kind. Helped look at the price difference between buying with our vision insurance and without. The doctor was polite and professional as well.

Everyone was very nice but very unorganized. I filled out paperwork and waited 40 minutes only to be told they didn't take my insurance, 25 minutes after my appointment time. I ended up leaving instead of paying the no insurance price. I'm not sure why I wasn't informed when I first arrived but regardless I found the experience frustrating. I'll find a regular eye dr for another appointment.

Entire staff was professional and friendly. The office general manager, Cassie, was extremely knowledgeable and assisted in getting me an appointment for additional testing. Dr. Reed is great.

The day of the appointment everyone was great. They told me to call in the 12th if I hadn't heard from them and so I did. Obviously that was a mistake. I didn't catch the name of the lady I talked to but she acted like I was an inconvenience. I told her I just was checking like they told me too and said was rude and told me to wait for a text. So I went in today to pick up what they did have and I asked them if they could send it to me in the mail. Charged me another 5.00 to send a product I've already paid for. Now I understand that it's not there problem that the lab is inefficient and can't even get glass out to the customer in 2 full week (even Walmart does better than that and they are a bottom rung among eye product suppliers). They are in an all fire hurry to get there money but then treat the customer like garbage when I have to drive an hour to get a products that they told me would be done. I will NEVER use Americas Best again and do not recommend them.

I've been coming to this location for years and have had great service. My most recent appointment included an on-site technician but a remote doctor. I was a little hesitant, but it worked well. Staff was super helpful And friendly.