First Eye Associates

I was seen about a year ago and was diagnosed with migraine with aura. I came back this year because frequency and severity has really escalated. I called first to ask if I could either speak to a nurse or if the person I spoke with could assist me. I told them what was going on and that I'm looking for treatment options for this. I asked whether I should make an appointment or if I should see my PCP. They advised to make an appointment as my PCP would refer me. So I did. Got here, check in went smoothly, the initial talk with the nurse (who was awesome) went great, got my eyes dilated, and then was sent to the waiting area. I waited for about 30 minutes before I saw the doctor. No one poked out to let me know they were running behind or whatever the case may have been. Spent maybe 5 minutes with the doctor while she checked my eyes to tell me it looks fine and to call my doctor for treatment. Uhm.... excuse me? That's why I was there. I was told I could see this doctor for this. Clearly not.

My toddler daughter was in extreme pain and this clinic fit us in at the last minute. The staff was amazing! Shevonda immediately took care of my insurance and I was called back within minutes. The assistant Monica was so good with daughter! The fruit snacks were a perfect touch. Dr Crossman had great patience and performed a thorough exam. This was my first experience with Methodist and I was truly impressed. I am incredibly grateful to the flexible staff at First Eye.

I had a complete eye exam April 2022 with Dr. Mixan. I took off a half day from my job, as I had to have my eye dilated for the exam and cannot see well enough afterwards to be able to work. Fast forward 6 months to today (10/2022) I called the office to have my Eye prescription emailed to may as I am going to purchase a new pair of glasses. I was told by Dr. Mixan's assistant, that they do not automatically do a new eye glass prescription with an annual eye exam. I'm shocked. (they offered to set another appointment for me to come in for a non-dilation exam for eye glasses) I have worn glasses since the Third grade. I have been a patient at this office for decades. This has never come up before. I have surveyed friends and family members, and they have never encountered this issue with their Eye Drs. Is it laziness? After over 30 years, I will definitely be finding a new Eye doctor/office. When I called the office all they could do was apologize and essentially blame me for not requesting the additional service. When I asked her why would I have come in if not to get a COMPLETE EYE Exam. Very disappointed in this service.

I was looking for a cataract surgeon with availability sooner than the 4 months out availability with my usual clinic. At First Eye Associates I had several eye tests and was required to sign the cataract surgery authorization form before the doctor would even see me. Dr. Griess didn't believe me when I said I was having difficulty with my vision. His assessment was 1) my cataracts were not that bad, 2) I should use moisturizing ointment (which the previous eye dr discontinued due to causing blurry vision), and 3) an eye lid lift would solve my vision problems. Yes, he had a plastic surgeon to recommend. I don't have big round doe eyes, never did; my almond shaped eyes are what they are and have always been. Plastic surgery to lift my eye lids didn't seem like a viable solution to my vision problems. I've now had evaluations by two additional cataract surgeons and a neurology specialist, and yes, my cataracts are severe enough to require surgery, which has now been completed with terrific results. And, oh, by the way, I also have glaucoma which Dr. Griess missed completely.

I have been going to Dr. R. Crossman for 10 plus years. Very professional and personable as well. I have no doubt I am in good hands when being thoroughly checked. His office assistant is, likewise, very personable and helpful. Had to call the office from out-of-state to get my prescription as I had lost my glasses and needed a replacement. The assistant called me right back and was so helpful in getting my need met.

I like Dr. Mixan which is why I went back but I won't go back after my most recent exam which was very rushed and she made it almost completely through the exam before realizing I had my contacts in and asked me to then take them out and had to do some of the exam over again because I wasn't asked to take them out prior to. If you want to do a contact lens fit here you can't just have your appointment and then go and get your contacts fitted. They have a separate person that only does contact lense fitting, which has it's pro's and con's. I really like who does the contact lense fits but he has his own schedule, so you will need to schedule your contact lense fit separate from your eye appointment and the receptionist that schedules your eye exam doesn't have access to the schedule for the guy that does the contact lense fits. This means if you want to get it done all on one day you will probably end up being transferred back and forth between the two trying to find times that work both for your doctor and for the contact lense department, it's very frustrating. Lastly, they don't take insurance for glasses or contacts. They gave me the logic that their price is "comparable" to other locations because they offer rebates. The rebates come from the manufacturer and not directly from the office, you can get the same rebates and a lower price with your insurance ordering through a different office. This is pure laziness so they don't have to train their optical staff on how to correctly bill through insurance.

Does not answer questions and does not listen. If Dr Maw did a thorough analysis of my previous Dr records and my condition he did not let on so during my appointment. I have previously been diagnosed w/ Glaucoma - he said OCT scans are subjective - which my previous Dr had indicated there was deterioration in. After asking him twice he would not tell me exactly what my pressures were, just that they were in the teens. The first appointment I made he did not conduct full eye exam (ie prescription for glasses). So I scheduled a 2nd one, and had to remind him to do so. He did not listen to me when I told him the left eye power was too high - and when I received was WAY higher than what it had been before. I have had many historical issues with my eyes and to date have never had a Dr not share w/ me specific information w/ me regarding my eye situation.

I would like to acknowledge DR. Maw for the excellent care being provided to me by First Eye Associates of Omaha, Ne.. His credentials are top notch. His work is impeccable. He cares for your vision as he would his own. I highly recommend him for all your vision needs.