Spectacles at Midwest Eye Care, P.C.

I don't normally write reviews, but I thought the other reviews posted here are not fair. The physicians at Midwest Eye Care are absolutely excellent. Both I and my mother have had surgeries with two different physicians--both were excellent. What I have seen written about the long wait has some truth to it, but I would rather wait a little longer to see an excellent doctor. Also, I have purchased glasses from Spectacles and really appreciate their 90-day, no-questions-asked money-back guarantee (although I have never had to use it). I would highly recommend Midwest Eye Care to anyone.

Moved here recently from Colorado Springs and had to find new docs and everything. So I used the optical shop attached to MW Eyecare. Wow, to say I'm unhappy with the attitude and customer service of this "optical shop" is an understatement. Really strange experience, something I wasn't expecting from the Midwest (East Coast maybe, but not in friendly Nebraska). I had just recently picked up new glasses and frames. When I got home I noticed a small crack in the frames, so I went back for warranty replacement. I asked about a "restyle" when I got there because I was concerned about these expensive Danish frames breaking too easily. Restyling is something they proudly advertise within a 90 day time period (it had been less than a week since I picked these up). Upon asking for a restyle I was immediately told that I'd have to pay any additional cost if I chose a more expensive frame, okay, no problem. I ended up finding a pair of frames that were $64 cheaper (I wasn't looking for cheaper, it just worked out that way). Anyway I asked if I'd get a refund on the lower cost. I was told "no". So I talked to the manager and told her that seemed unreasonable since I was expected to pay any extra if there was one. So here's my prob - I was left a voicemail from the optical office saying they'd refund the difference this "once" ... but if I needed another restyle not to expect a refund if there was any difference in price- (like I was abusing their system). This was just a really uncomfortable experience. This was also my first time using this optical shop and I guarantee it's my last. My husband definitely won't be going there for his new glasses. *Now a word, the doctors at Midwest Eyecare are the absolute best and aren't associated with this optical shop.

I have gone to Midwest Eye Care for the past 3 years. I chose this clinic for the ease of location, so I could easily get there from work and return in a timely fashion. Although, if I continue to sit in the exam room for 60 minutes every visit, I am not sure how the location benefits me. I will never return, after 3 yearly visits and 3 very late services. The billing staff is also not the friendliest.

I've gone there for many years because they take VSP and the location is convenient. Long wait times are common, and very frustrating. I've sat in an exam room for 45 min or longer on more than one occasion. I'm a patient person and very forgiving on customer experience, but this last time was too much. My last visit was for my first pair of "wear all the time" glasses. The doctor had no interest in asking me about my needs (mostly computer use) and the assistant said something about how we could back off on the reading power because these would be progressives....what?!? See below. The Spectacles staff at the 43rd and Dodge location is consistently the WORST, and I've had to use them multiple times over the years. The same guys have been there forever and still act like it's their first day in that profession. I got my new glasses and they handed them over with no attempt to verify adjustment, just handed me the glasses and the paperwork and sent me on my way. The reading power is so weak it's borderline useless and the transition area was set too low, making me tilt my head up to see out a tiny slit at the bottom edge of the lens. The center zone is unusable. I told the guy that when I picked them up and he looked at me like I spoke in a foreign language and an attitude like "what do you want ME to do about it"? I went to the West Dodge location 2 weeks later and the representative immediately said they had not been adjusted for my face, the lens geometry was off, the correct measurements had not been done, and the type of lens sold to me wasn't ideal. Now I have to start over with another exam, new lenses, and burn my one allowed re-do because of their incompetence. Horrible experience!

I think this is the first negative review I've ever left for a place, but my experience here was awful. The office is laid out like a factory, you have to talk to a bunch of different people to check in, pay, have a glasses exam, and have a contact exam. Not a very personalized experience at all. The worst part of the experience was the outright refusal of the contact lens "department" to give me a physical copy of my prescription. I made it clear that I didn't want to order contacts from them, yet after they gave me new contacts (with no change in my prescription, or the brand/style of contacts I used, from the year prior), they refused to give me my prescription until I had a "trial period" of two weeks for the new contacts they gave me (again, the EXACT SAME ones I was wearing). I attempted to escalate the issue but was told it was company policy. I got my prescription two weeks later and never set foot in the building again. I went to another optometry clinic for my next appointment, and my experience was like night and day, and they didn't refuse to give me my prescription at all. Avoid this place, at all costs. Worst optometry experience in my life.

I am posting for my dad, he had cataract surgery over the last 3 weeks to treat both of his eyes. I found out about Mission Cataract through some research to find out of better ways financially to get my dad these surgeries as he has essentially been blind for several years now and almost to the point where he wouldn't be able to work at all anymore. I talked with Midwest Eye Care and got him put on the application list for Mission Cataract through Midwest Eye Care in November last year. We applied in February this year and in May we got the call that he had been selected to receive surgery completely free of charge. After his surgery on his left eye, the surgical team decided that they were going to go ahead and do surgery on his right eye as well, free of charge. Everyone at the clinic and the surgery center are all so helpful, friendly and efficient. My dad has nothing but good things to say about every single person he came in contact with during his multiple visits here and says he would absolutely reccomend this place to friends and family. And of course the big and main thing is that he can see again! He says he feels like a brand new person, and by looking at him you can tell that he is in much better spirits now that he isn't struggling anymore. Mission Cataract and everyone at Midwest Eye Care are amazing and the genuine concern and care is so apparent in the work that they do with these free surgeries every year. Thank you, from the bottom of my dad's and my heart, for this unbelievable gift.

The staff is AMAZING! I've been coming here every 2-3 months for 5yrs. I've had 3 Vitrectomies and 4 different laser surgeries. At one point after a surgery my Dr wanted me to call in to the on call Dr and tell him to contact him if I had problems so my dr could call me back personally. I didn't have problems but when I went in a week later my Dr said he had thought of me and called the Dr to see if they had heard from me. Yes the wait times can be problamatic, but they are Specialists and not just regular eye drs. They deal with surgeries and emergencies. A few times I have had emergencies and they still squeezed me in bc they care about ALL of their patients. I recommend ANYONE who asks about Specialists to MEC.

I have been taking my son here for 7 years. He wears a bifocal because he crossed his eyes when he was 4. Was told that eventually he won't need the glasses . Well he's 15 now and at his last appointment, the doctor kept his prescription as is. I pressed the doctor about whether or not he needs glasses anymore and when he could finally get rid of them. The doctor asked me why he even wears bifocals! Isn't HE the doctor? I feel like after 7 years of seeing a patient he should know why my son has been wearing bifocals. When I explained to him again (I've mentioned this to the same doctor at every appointment) he seemed as if he had no idea. I was told to schedule another appointment since he was already dilated and he needed to check him undilated. I feel like this was a huge oversight. Why was he prescribing him bifocals if he didn't even know why?