BNC Eyecare Group

My sister and I have been patients at Barnes & Carter for about 20 years now. While I have always appreciated the care of both Dr. Barnes and Dr. Carter, I cannot justify how some of their staff members act when interacting with patients. From being met with rude attitudes trying to schedule an appointment due to the website having issues, to being hung up on when trying to get information about contacts. It's very unacceptable and a poor reflection of the practice. I recently witnessed a phone call my sister made to the office regarding contacts. Their staff member didn't seem to be understanding when stating our issues. She had eye surgery which has resulted in her needing contacts. She received samples from the office before. Recently her contact ripped and she called the office (pressed option 2) to speak to someone over contact orders and information. We didn't get the name of who she spoke to but the call ended abruptly around 3:45pm on 12/22/25 as they hung up on her. My sister did not get a full explanation and it seems the staff member took her reply "okay" as the end of the conversation. Before my sister could speak again the line went dead because she was hung up on. There was no thank you or proper phone call ending to signify the conversation was over or to ask if there was anything else my sister needed assistance with. I'm not sure what training is given to the staff, but it would be nice to have a proper ending even if there was nothing else to be said. Still ask the patient if that is all for today before ending the call. You shouldn't just hang up without confirmation. She was trying to explain her situation and the person who oversees contacts was not in the office. It did not seem the woman she spoke to over the phone was understanding what was being explained because she herself said she was unsure and needed to ask another staff member. She felt very dismissed (and this is not the first time either) by the staff member as her issue wasn't heard. I understand if it's not the contact representative one may not know all the answers. But it would help to still provide reassurance. Her information was taken down but I am not sure if she will be contacted and she's unable to properly see without the contact. It is unacceptable to have staff who are rude, dismissive, or unknowledgeable. My own experience has been similar with talking to certain staff members who are either rude and or dismissive. It is okay to not have answers but it would be great to meet the patient you're providing a service to with respect, especially when respect is given to them. The only reason I haven't found another provider is because I really do love seeing Dr. Barnes and Dr. Carter. Their care is wonderful especially with minority groups. But the staff is a poor reflection and makes me not want to continue going there. It's frustrating as eyesight is a sensitive matter and not being able to see should be a priority. However when met with such dismissive staff, it does not feel my wellbeing matters or will be prioritized. I do ask the practice takes this into consideration as it does make a difference in the patient seeking care. How can one feel their health matters when they feel helpless?

Very great experience! Doctor was so nice and told me exactly what's wrong with my eyes. Then, I was able to order glasses right there on the spot.

Came here for an annual checkup and contact lens fitting. They spent an hour and a half on me and did not rush at all. Very kind staff and very honest and transparent about pricing.

After obtaining 3 different opinions for my vision loss which all did not find anything wrong, I consulted with Dr. Tanya Carter. She was caring enough to take the time to figure out why I was losing my peripheral vision, almost completely losing vision in my left eye and about 25% in my right eye. She diagnosed me with a tumor on my pituitary gland which was pressing on my optic nerves. She recommended securing an MRI and advised surgery would be needed. The MRI confirmed the diagnosis. I had the surgery to remove the tumor and my peripheral vision has been restored. I am so grateful for Dr. Carter for caring enough and to take the time to provide a correct diagnosis. I will forever be grateful for her and her expertise in optometry. Thank you Dr. Carter!

Have been seeing Dr. Tanya Carter for a few years now for my annual eye exams - very thorough and actually cares! Takes her time with the exam. They have many brand new high-tech machines to scan eyes. Very impressive!! AND the lady at the front desk / glasses optician was super helpful about how to apply for a rebate for my annual order of contacts (~$800/year), I was able to get a $200 gift card back after her helpful advice on how to apply for the rebate! Love this place! I drive out of my way an hour each way to come here, and it is so worth it!!

Went in with two prescriptions on a Friday because insurance was expiring that Monday. I sat and filled my prescription and had the other one for my daughter. Another person came in, so I was ok with them attending him and then putting daughter's order through (she took all the information needed). She said she'd do it right away. Hours later, I hadn't heard so I called. She said she'd do it Monday, although I was asking her to do it then as to not cut it close. Monday comes, no call. I call in afternoon and leave a message. No response. I call right before they close, so she said she would work on it (FINALLY). She calls back and says the insurance told her it has expired the day before. That was a mistake, which I resolved in 30 minutes with the insurance. But now they are closed so I'm scrambling to find another provider that can fill the contact lenses prescription. No apology, nothing...left a message for the doctor/owner- no response. :(

Great experience and care, I've been returning every year now, for the past 4 years. I will definitely continue to recommended

I went to BNC to get prescription lenses added to my own frames and was impressed with the glasses and the service. I use a fixed pricing discount program (not insurance) and, even though it was the first time the young lady had worked with the program, she easily utilized the documentation provided by Davis Vision to calculate my out-of-pocket cost, I paid, and a few weeks later I had a lovely pair of glasses. So, today I went back to get prescription lenses added to my sunglasses. I again provided Davis Vision documentation about the fixed pricing discount and confirmation of my eligibility for the discount. This woman couldn't understand the concept of fixed pricing and seemed to imply that I didn't understand the concept of a discount because discounts should be in the form of a percentage off, not a fixed price. She then proceeded to tell me that she would need Davis Vision to provide her with details on what lab to send the glasses and how she would submit a claim to be paid. I explained to her that I pay her the fixed price. And she seemed to think that the negotiated price, a price fixed around tables at which neither she nor I sat when Horizon BCBS and Davis Vision came to an agreement, that price was too low. Even with documentation that confirmed how to validate my eligibility in print and on the Davis Vision website, even though BNC is listed as a participating provider for this specific discount program on the Davis Vision website, she kept trying to call to verify insurance that I was not using . . . on speakerphone . . . in the middle of the store. They must do great things with HIPAA compliance. Disappointing. Interestingly, one of the first things she did was grill me about the brand name of the glasses I was wearing, which incidentally I purchased as a complete pair from another provider. I'm both glad that these met her approval and that I have another provider option going forward.