Costco Optical Department

Great customer service at Costco Optical in Wharton. Alex went out of his way to help me out and spent 30 minutes with me to make sure my glasses were perfect. And at no charge. This is my 3 buy here and others have done the same anytime I had a problem. Costco optical provides the perfect balance of value and customer satisfaction.

My first visit with Costco Optical was amazing! The front desk lady was so nice and welcoming! The doctor was incredible and helped me so much with a better understanding of how to take better care of my eyes. Giving me a better understanding of the perfect lenses I need for my eyes

I just spoke to Doctor Sharon Stein on the phone, after an appointment I had yesterday. I literally got YELLED at for trying to get a clarification for the numbers on the prescription. I have never been spoken to by a professional like this. I wanted to make sure I had the numbers correct for occupational lenses, as reading glasses are too strong for my monitor setup. She explained, in a very heated manner, that I was trying to speak her language and that she was going to give me what I need. I was very polite until I got admonished and yelled at. I guess some Doctors have too big of an ego to deal with customers that are inquisitive and have opinions.

Absolute awful service. They are not in the business to help anyone just sitting on corporate time collecting their checks. Lazy and the least helpful. Gladly taking my business elsewhere.

Went today to get new glasses. Definitely under staffed! Only 2 people working. No one to help with frame selection. Very limited selection of frames as well. Long line for those picking up glasses or contacts. Won't go back!

I ordered two sets of glasses and a year supply of contact lenses. My wife ordered one set of glasses. Everything was ready in 2 days! Incredible service! David Cortes the optician fit my glasses perfectly! I am very happy with this place even though it gets busy at times it's worth the wait!

I recently visited Costco Optical in Wharton, NJ and had a somewhat disappointing experience, which is why I'm giving it a 2 out of 5 stars. First, let's start with the positives. The prices at Costco Optical are competitive, and the store is conveniently located within the market, making it easy to access. However, my overall experience was marred by the service provided by the attendant, Pat. I presented my prescription, and Pat instructed me to browse the selection of eyeglasses. After spending about 30 minutes carefully choosing a pair, I returned to the counter to proceed with my purchase. To my surprise, Pat informed me that my prescription wasn't dated and, therefore, she couldn't proceed with the order. What frustrated me was that she had seen my prescription earlier and hadn't mentioned this issue until after I had made my selection. This lack of communication was quite frustrating and time-consuming. Furthermore, when I inquired about the price, Pat mentioned that I could only find out the cost after finalizing the purchase due to my insurance. This struck me as inaccurate since I've been to other optical stores that, when utilizing the same insurance, provided an estimate upfront. It left me feeling somewhat misled and uncertain about my purchase. In summary, while Costco Optical offers competitive pricing and a convenient location, the service provided by the attendant, Pat, left much to be desired. The lack of timely communication regarding my prescription and the unclear pricing policy based on insurance were significant drawbacks to my visit. I hope they can improve these aspects of their service to enhance the overall customer experience.

Let's see the woman at the front is EXTREMELY RUDE VERONICA is her name I believe. I had come in to get my contact prescription. She tells me that bc I never came back for a follow up apt I had to pay for an entire new apt .... The doctor who I saw gave me one a days which I repeatedly told her I don't want. They are more expensive and I prefer the month long. She still gave me one of these to take home. How do I understood that those were my trial pair and I had to come in for a follow up to get fitted for ones that you keep for a month I never would've taken the one a days. I was completely confused by all of this and when I tried explaining that to Veronica, she was rude and nasty. Don't be in customer service if you don't know how to speak to other humans.