Specsavers Optometrists & Audiology - Newcastle Marketown

5-Star Review for Tom at Specsavers Newcastle (Market Town) I had an outstanding experience with Tom at Specsavers in Newcastle. His customer service was exceptional from start to finish. He was professional, courteous, and incredibly understanding. Most importantly, he was genuinely empathetic throughout the entire appointment. Tom took the time to explain every step of the process, making sure I understood what he was doing and why. He kept me informed the whole way through, which made the experience smooth and comfortable. It's rare to come across someone who combines expertise with such a thoughtful, patient approach. Specsavers Newcastle is lucky to have him highly recommended.

READ THE REVIEWS BEFORE GOING - Zero stars if possible. Never had such a bad, unprofessional experience before, would never come back. Came in for a vision test cause my prescription seemed off, just wanted to get a new one for contacts. First they were incapable of finding all my detail sin the system although I had been to multiple other specsavers over the past 10 years. Once they finally did, they didn't check what I previously had, didn't listen to what I was looking for. Optometrist seemed inexperienced, didn't ask any questions about any concerns or health issues I may have, any previous lenses, I didn't feel like I got a thorough examination or was seen by a professional. At the end I was told they would order a lens trial for me - I told them I didn't think that makes sense as my current lenses are the only brand I tolerate well. They still said they're ordering something, so I agreed to try something new even though that wasnt something I needed or came in for. Weeks later turns out they tried to order a trial of the contacts I currently have, but that was not available, so they ordered something else and said I'd get notified. Didn't get notified for weeks, when I followed up sudddenly, surprise, the lenses were "already" there. Turns out they ordered a lenses I had trialed years ago (and I had advised the optometrist I didn't tolerate previous brands)as they really irritate my eyes (and this was in the system). Super unprofessional, and most of the staff was on a spectrum from unfriendly to rude, or if they pretended to be friendly they would smile in your face and then turn away and drop their fake smile. Younger female at reception will gaslight you (I just provided information given to me by anotherr of their staff). Aside from not getting the product or professional service I came in for, I also couldnt claim back $ my vision test through my insurance even though I am entitled to, because they stuffed something up. Never coming back. Super unprofessional. Trying to upsell you and don't care about your eye health or what your're looking for a customer. Also: the new prescription they gave me is OFF. I'll have to pay to get another accurate test done elsewhere. And to prevent the auto-reponse: yes I have shared my feedback already.

2 hour drive to find out they got my wifes glasses wrong. Opt guy tested my glasses and said there good. But he still tried to sell me different pair. Now have to drive another 2 hours again

I had a really positive experience at Specsavers Marketown. All staff was professional, fast, and kind, making the whole visit smooth and comfortable. My eye test was done promptly, and they took the time to explain everything clearly. I left feeling well taken care of and happy with the service.

Fantastic and easy to have my first time tested and fitted for glasses. I'm very happy with the service.

Our first visit was very helpful And all staff esp the Manager Tom Went out of their way to be helpful To my wife and I.

The customer service here is second to none. They helped me solve a stressful problem rapidly. Genuinely appreciate it. Highly recommend!!!

Friendly and helpful staff. The whole experience was easy and pleasant. Would definitely recommend Specsavers.