Raymond Opticians

Dr. Carter's all about customer satisfaction! She really went out of her way to accommodate me on a special use set of glasses. which were spot on!! Up front Nicole & the Mngr. Denise.. treat you like Family! Real nice place!

All the staff at this location are excellent. They are patient and highly knowledgeable. They do not push you to buy an expensive frame, but take the time to find you the frame that looks best on you. Customer service is high on their list of importance.

My husband and I walked into the new location in Carmel and spoke to an associate. We told her we had insurance through IBEW local 3 and she assured us that the store took our vision insurance. We scheduled appointments and waited three weeks to get in. My husband left work early, traveled from NYC to get to his appointment only to be told, in a very rude manner, by the same associate that the store in fact did not take our insurance. I guess we must have been hallucinating when we clarified with her several times what our insurance was and she affirmed that it would be accepted. Just a lousy customer service performance. Too bad, as I tend to try to spend my dollars in local businesses. Looks like we will be going elsewhere.

We were late for our appointments, but the staff accommodated us and we were taken care of immediately. The optician was excellent and very thorough. She found something that she thought an opthamologist should look and and referred me to one that I had seen in the past. The young lady that showed me frames and took my order for lenses was very helpful and knowledgeable. She also replaced the pads on my existing glasses and tightened them up as well. All in all a very good experience.

Had a great experience at this place. I was in the middle of an "eyeglass emergency" when I entered this business and was greeted by a friendly and helpful staff who handled my problem expertly and efficiently. I would definitely go back to this business in the future and recommend them wholeheartedly.

I just picked up my new glasses today and couldn't be happier. The care the store observed during COVID left me feeling safe as I worked to pick out a new pair of frames for myself. And Stephanie was so patient as I tried on so many different frames, and never made me feel bad knowing they would have to sanitize each one after I touched it. I never felt pushed or pressured in any way. And they explained so easily all the different options I had regarding lens choices. The store also had frames fitting every type of budget. I wouldn't hesitate to return again in the future. Thanks Raymond Opticians for making the job of picking out frames in a COVID world so safe and easy.

Staff is nice selection is fair but they try to make you overpay for contact lense prescriptions by adding fitting fees and stuff. I wear contacts and have worn then for over 20 years so why do I have to pay $75 dollars to get "fitted" for something I already wear. Will take my money elsewhere...

Dr Carter and staff were so great. She gave me a great exam and front desk personnel were fabulous.