Pine Bush Eye Associates

I am really appreciate Dr. Julie pagan and front desk lady Renee. They provided great customer service and support for me. I have very bad eyesight after eye surgery. So it is more difficult for me to get a correct and good diagnose for my eye glasses. However, Dr.Julie always very patient and professional to help me get my eye glasses. Renee was helping me fix eye glasses best to fit my face. I am highly recommend Pine Bush eye associates!

Not happy at all. I waited for an hour and a half and had to reschedule because it was just ridiculous to wait. I was there with my daughter who he suggested a color test (no explanation why, I would think at 13 I would know if she is color blind!). He had told us she had a maybe kind of inflamed optic nerve and had her do a peripheral test multiple times, inconclusive each time. We ordered her glasses and came back to make sure they were right because she was getting terrible headaches with them and said they were blurry. He dismissed us and sent the main desk attendant to tell us they were fine and that it might take a month for her eyes to adjust (it was the same prescription she'd been wearing for years!!). He didn't bother to even have her put them on to look and see if they needed adjusting. He's also demeaning to his patients during appointments. The only positive I have to say is the support staff are wonderful.

I broke a nose support on my glasses last night and called PB Eye today to see if they had any? I was told that unless the glasses were bought from them, they wouldn't help me. I tried 4 other local stores in town to see if they may have? No....only repair kits....what I need has to be bought from an eyeglass store.....and Pine Bush only has one! I then decided to go in-person to PB Eye to see if I misunderstood or was a mistake? NO! I asked politely about purchasing what I need so I can install myself? NO again! They tell me it's their policy and that they're just following orders......BUT THEN, they tell me that they'll do it for me "this one time" for $25!....ARE YOU KIDDING ME! The pieces couldn't cost more than .50 cents each and I happily would have spent a normal price (a few $ each) and done myself. I then state that they're customer service is horrible.....with a packed waiting room of customers, who are on my side after hearing this from me! I just don't understand this policy and how it would benefit any new possible customers? I will never purchase or use the services of PB Eye.....and to be fair to them.....I have no idea of the quality of optometry they offer.....just that their policy on this and customer service is HORRIBLE! Good luck and shop local!

I brought my glasses to their office as the screw fell out and the ones in the eyeglass replacement kits didn't fit. They told me they could fix it but it would cost $25 since the glasses were over a year old! When I told them they were crazy, they offered to fix them for free "this time". I spent several hundred dollars on these frames. Couldn't believe they had the nerve to charge me $25 to put a screw in. How much education and training does it take to put a screw in a pair of eyeglasses? They just lost another customer.

I just read all the bad reviews and must share my completely positive experience. I have been going to Pinebush Eye Associates for years, ever since their insistence on dilating my eyes resulted in the diagnosis of severe high blood pressure. I was completely unaware of it until they found retinal bleeding through this procedure. Thank goodness they are serious and diligent about what they do! They are so much more than just a shop for glasses. Yes, if that's all you want you can go to Walmart. But if you want to protect your health, this is the place to go!

Went to get an eye exam with my mom. Drove separately because i was coming from school. He insisted on dialating her eyes (and that she would be fine driving home) and tried to get me to do mine. My mom couldn't see normally for a very long time, I had to drive her back to get her car later. "Free eye exam" means that they'll ask you to read letters (ignoring you saying"i can't read that" and telling you to "do your best") and charge you for tests you don't need. I was told my current glasses were fine for me. Went to Lens Crafters in the galleria and found out that with those glasses i was seeing at 20/30 vision. I am never going back there and would not recommend it to anyone.

I have gone to Pine Bush Eye Associated for 15 years. I have always been pleased with my eye exams and couldn't ask for a better staff. They are friendly and always helpful.

Ran a ton of tests for no reason, terrible selection of glasses. Tried to get my prescription to order glasses somewhere else and have to follow up multiple times for it.