The Eye Institute OD, PA

I've been seeing Dr. Poirier for the last several years and he is truly wonderful. He always takes the time to listen to any concerns I have and explains everything in a way that's clear and easy to understand. He is extremely knowledgeable, thorough, and makes every appointment feel comfortable and unrushed. I always leave feeling confident about my eye health and care. I highly recommend Dr. Poirier to anyone looking for an excellent optometrist.

They are amazing from the first time I went with my daughter who is 6 and did not want to get drops in her eyes at all because she was scared they made he feel some comfortable and when we came back everyone was super nice and patient especially Bobbi at the front desk she was amazing give her a raise!! This is my go to eye doctor for now on also the doctor gave so much great advice and the person who helped with the glasses all wonderful

I have been going here for some time. Dr. Poitier is amazing! He listens to every concern and is very knowledgeable in his field. Both he and the staff are professional and very welcoming. From the moment you enter to the time you leave, you will not regret making them your choice for eyecare.

This place is an absolute rip off. From the office staff to the doctor to the optical team. The appointment process was ridiculous, had booked 6 months in advanced and there was no availability for around 3 months from the day we wanted... So our appointment was 9 months apart from the booking date.. The doctor visit was so rushed. Poirier clearly wanted easy cash, started trying to hook us into their in-house specialist sector while ridiculing the doctor we currently went to. He also did not explain things clearly and was very difficult to work with. Tried to ask questions and he was already halfway to the door. The optical team were uninformative with the lens options, automatically ordering us the premium lenses instead of giving us all the options so we could choose. Said it was "their automatic choice as they wanted the best for their patients". We demanded a refund, after consulting with our insurance, which took forever to process as they had a "no returns" policy. Additionally, the frames on display contained no price tags, so every one that we liked we had to ask them to search it up on their computer to know if it was in our budget. The front desk team was polite, but their work ethic was very questionable. When we were all done, they checked us out and simply handed us a paper with the next appointment date. Did not ask if we wanted to schedule in advanced. Did not ask if there was a day that worked best for us. Just a "here you go, and if it doesnt work call us back"... Overall, horrible office. We were given little to no choices on anything and everything. They try to force our hands into doing things for us without our consent just so they can gain the most money out of it. DO NOT RECOMMEND AND PLEASE STEER CLEAR!!

My son and I had such a great experience at this facility. The staff was friendly, caring, and made us feel welcome from the moment we arrived. The doctor was amazing Everything was explained clearly, and we never felt rushed. We truly appreciate the kindness and professionalism from everyone. Highly recommend!

The office when you walk in is very nice. The receptionist was very warm and welcoming. The nurse was very friendly and welcoming. Last but not least the doctor was fantastic. I really appreciate the kind words from everyone. Thank you for a wonderful experience!

The team at The Eye Institute make me feel welcome with every visit. I look forward to a comfortable time. Professional approach gives me confidence that I am getting treated like family. Thank you.

It's always a nice experience. Everyone is extremely pleasant and helpful. Angel was great!!! Blake was especially helpful in purchasing my glasses.