Carolina Eye Associates

They never answer the phone so last week I used my lunch just the lady at the front desk, to take a message and i never heard anything back. The doctor Fisher said it was important to use the drops but i don't have any because my insurance will not approve them so i should have been sent something in, no one ever called to tell me that the insurance did not approve them. I have called 3 times today, even call another office but they could not help me told me to call back in 3 days.

I saw Dr. Hicks on my first visit. He was very nice & polite but what was very taxing is being disabled & in pain having to wait like 2hrs to see him. I've also have issues with my legs with circulation problems & sciatic pain on both sides. Was in a room to start after waiting then waiting in there then waiting after being moved to a hallway. The chair there was extremely uncomfortable bc I'm a larger woman & besides circulation cutting off in my legs from hanging, the chair arms werer digging into my legs. Got to say there's poor mgmt of booking appointments & if there's only 2 doctors in the office this is unacceptable for the patient load. I wasn't the only one having that long wait & it seemed that others who came in after me were being seen. I used to live in High Point NC & saw My Eye Doctor there & only 1 physician. There were assistants to help with pressure tests & helping with eye drops for tests with the doctor. The longest I ever waited was 20 minutes. Bottom line I just can't wait like that. I'm giving less stars for the wait but the optometrist was very good.

I gave my experience a 3 because although the doctor was professional, knowledgeable and friendly but the staff there was not so cordial or people friendly. Whenever I call this office the staff almost NEVER answers the phone. Which can be inconvenient to a patient who has questions so now that person has to drive to the office to get assistance that could have been taken care of over the phone.

On this Thursday morning while attempting to schedule new patient appointments for my children. During the call, the staff member assisting me was noticeably rude and unprofessional. When she asked for my children's Social Security numbers, I politely requested a moment to retrieve their cards since I do not have the numbers memorized. At that point, her tone became impatient, and she began huffing and expressing frustration as if she was going blow the whole house down.. lol Ms big bad wolf ... She made as if my request was an inconvenience. The interaction made me feel rushed and uncomfortable. As a parent, I expect professionalism, patience, and courtesy when coordinating care for my children. Unfortunately, this experience did not reflect those standards, and I ultimately decided not to proceed with scheduling appointments I rather go somewhere else

Very friendly bunch of proffesionals. I love the clean inviroment, they go beyond in that respect. The conversations were very informative and I came away knowing everything I needed to know about my specific condition. Thanks all!

I have ALWAYS been thankful and satisfied with the care given to me by Dr Don Covington. He is a consumate professional with a wonderful demeanor.

My Grandmother went to Dr. Covington for her eye needs and she said he was great. I agree and all of the staff was great to, I would recommend to all.

Overbooked appointments! My appointment was at 10:35. I spent 2 hours in the office for a posterior capsulotomy, most of it pre and post evaluation waiting time. Thankfully the staff and doctor were excellent.