Dr. Thomas Beal

Dr. Beal was great, and I will definitely be back to see him for my eye exams. He was professional and thorough, and I had a very positive experience during the exam itself. Unfortunately, my experience afterward when selecting frames was extremely disappointing. I worked with Sky, and the level of service was poor. He seemed more focused on trying to assist every customer who walked through the door rather than giving adequate attention to the customer he was already helping. He repeatedly got up to show frames to other people while I was mid-conversation with him. At one point, I almost asked whether he intended to help me or every other customer coming in. Even another customer commented, asking if he was helping her or me. That alone speaks to how disorganized and inattentive the interaction felt. I was very annoyed and ultimately decided not to purchase anything. I would rate that portion of my visit a 1 out of 5. The lack of basic customer service and attentiveness significantly impacted my overall experience.

Both receptionist were very personable! New technology has made the process fun, quick, easy! The doctor was engaging, explained the benefits of technology today. The staff was ready to entertain any questions. This was my first visit and highly recommend!

Dr. Beal is absolutely fantastic! As a new patient and someone who's just starting to wear glasses, I had a lot of questions. Dr. Beal was so kind and took the time to answer everything I asked, guiding me every step of the way. I've been sharing how relaxed and comfortable Dr. Beal made me feel since my appointments!laxed and comfortable Dr. Beal made me feel since my appointments!

Dr. Beal was welcoming and knowledgeable. The staff was extremely helpful during my visit. I just wish there were a better selection of glasses but other than that it was a pleasant experience.

Dr Beal is amazing. His office staff was friendly. I feel confident I received excellent care. Will use his office again.

Everyone is so friendly. Dr. Beal is very knowledgeable and I really like him. I like a doctor who talks to you and not at you. He listens to what you have to say and he doesn't dismiss your opinion. Thank you Dr. Beal and associates.

Promptly greeted and taken to exam area. Everyone was pleasant and professional. Dr. Beal explains each procedure in plain terms. Highly recommend this location.

Great experience, painless and seamless from start to finish. easy to book my appt and covered by insurance. Doctor Beale knows his stuff, helped me make practical decisions. Cleveland Clinic has got nothing on this small office in the suburbs.