Capital Vision Care

i wrote a full review at the downtown location as that is where i went, and even though my experience with the staff there was poor, i don't know how the staff at this location operated and feel it would be unfair to include that. however, because the doctor goes to both locations, i feel inclined to outline at least that experience on this locations review. the doctor often talked down to me, and if you go, be prepared to spend 1+ hour there each time, as he would continuously talk for that long, including conversations that were, at best, right wing adjacent, ie saying things to the effect of "doctors in 2020 didn't know what they were doing", etc. that being said, for a while i dealt with the less than stellar conversational experience because i thought i was working with a doctor who specialized in hard to fit contacts. at the beginning, he asked for my Rx records, i asked that he contact my previous eye doctor, he said he would and then later said "well this would be easier if you had given me your records", but we'll get there. i have an astigmatism, & told him that i have struggled with getting stable contacts. we ended up doing 3 refittings, & on the last one (4th pair), i was able to read the chart at 20/20, however the contacts were so unstable that i could only read it 1% of the time. when i expressed this, i was essentially told that since i could read the 20/20 line, that was the best we were gonna get. i explicitly told him numerous times that the vision wasn't consistent enough to be safe for daily use & i was dismissed or ignored. i also told him that i would trade a sharp 20/20 for a consistent less than 20/20, but again, was dismissed or ignored. ultimately, i decided to just not get contacts through here. i was sent a bill for the exam co pay, plus a $108 fitting fee, which was NEVER mentioned until the last appointment, when we spoke about doing gas permeable lenses instead of soft lenses, & i was told in order to do that, i'd be charged another $50 fitting fee (so why it was $108 is beyond me...). at my previous eye doctor (who i only left b/c location), i was never charged a fitting fee, so maybe it's my own naivety, but as far as i knew, any "fitting fee" fell under the contact eye exam. i understand now that that is not the case, but that is something that needs to be told to patients. i had no idea i'd have to pay an additional fitting fee outside of what my insurance would've covered until it was too late because technically services had already been rendered. tell me the cost BEFORE the service. to add on to that, i also was told that i'd only have to pay for anything once we got the right fit, which never happened. i ended up paying $80 total to not get sent to collections and have absolutely nothing to show for it besides for hours of my life wasted sitting in the office. no contacts, no contact Rx that works (they did give me a Rx for the last pair after i was told they couldn't do any better), nothing also, at my 1st appointment, he put dilating eye drops in my eyes & did not say a word about it until i was walking out to the lobby & said "wait are things supposed to look weird right now?" & they confirmed that yes, the drops they put in altered my vision & then they asked if i had brought sunglasses. thankfully, i wasn't driving as my fiance drove me there, but i can't imagine if i had to drive. not telling your patients what you're doing until they ask, especially when it impairs them, is not only unprofessional, but also ethically wrong & DANGEROUS. what happened to informed consent?? the tldr: while i can't attest to whether or not the UA office's organization is as poor and its staff is as rude, i can attest to my experience with the doctor, and it was ultimately uncomfortable, lacked communication and highly ineffective, yet still eager to charge you even when he leaves you dissatisfied.

I recently visited eye doctor here for a routine eye exam and ended up ordering a new pair of glasses. Unfortunately, the initial pair didn't fit quite right due to the lab's standards, but the response to this hiccup was nothing short of fantastic. Upon my return, the staff welcomed me warmly, and my doctor went above and beyond by retesting my vision to ensure that my new glasses would be perfect. They even took additional measures to communicate my specific needs to the laboratory. During my visit, the doctor also shared fascinating insights into ophthalmology, which were as informative as they were engaging. I'm thoroughly impressed with the attentive and personalized care I received. It's clear that patient satisfaction is a top priority here, and I genuinely appreciate their commitment to getting everything just right. Highly recommend!

Worst experience at a eye doctor. They charged me money for a contact exam when I already told doctor I had contacts. He gave me trial pair of a new brand he said just try them. I got a glasses exam decided to not go with there brands because they weren't designer glasses or even appealing. Once they got word I wasn't interested they decided to charge me $88 dollars for a contact exam just because my eye exam was free through insurance. When the doctor in no way did a contact exam on me. I came back a week later picked a pair of frames which was said to be ready in a week and ended up being 2 weeks. I called multiple times to pick my glasses and no answer or call back. I had to drive up to receive my glasses. Horrible customer service. Poor selection of glasses. Overall you can do better at America's Best or LenseCrafters.

Dr. McSurdy is a super doctor, highly intelligent with a wide range of knowledge. He has always answered all my questions in layman's terms, never talking over my head. I always enjoy every conversation & office visit. Brittany is great at helping pick out glasses that are flattering. I love my current pair & get lots of compliments.

Generally, there are rules to the small talk that a doctor would engage a patient in. Really these rules apply to everyone in any polite social situation. But for a doctor in particular you would expect certain topics to be avoided. The forbidden topics are of course Religion and Politics. Everyone knows this. Well, not anyone it would seem. With no encouragement at all from me, it felt I was in a 2 hour eye exam with Sean Hannity. Perhaps it was my fault. My wife warned me that you were a talker, and that you liked Star Trek. Instead of steering you in any particular direction I just let you go. And boy, did you go. I went in for an eye exam not a Trump rally featuring bullet points from Fox news. I will never be visiting your office again. You had your total lack of professionalism on display.

I have been a loyal customer for over 40 years, and took my kids. The recent unethical behaviors have me finding a new doctor. They will absolutely refuse to provide your medical records to you and will say they can only provide the records to another doctor. When the new doctor calls, they will tell them the records have been destroyed. Very disappointing!

very nice. doc is very talkative and interested in engaging patients. more than just a doctor visit the numbers. people are interesting, even if they're doctors. and the glasses i get do the job. :)

Overall good staff and the eye doctor is a great doctor and overall decent person. Only reason I am not giving a full 5 star since sometimes knowing if you are covered for a visit can be an issue if you do not double check with your insurance.