Capital Vision Care

i never ever write google reviews but my experience here was deeply upsetting. to start, i can only agree with the sentiments expressed by others on here that the staff and doctor both spoke to me very rudely, and that contacts checkups often took well over an hour because the doctor would continuously talk about anything, including conversations that were, at best, right wing adjacent, ie saying things to the effect of "doctors in 2020 didn't know what they were doing", etc. that being said, for a while i dealt with the less than stellar conversational experience because i thought i was working with a doctor who specialized in hard to fit contacts. i have an astigmatism, and clarified from the beginning that i have struggled with getting stable contacts. we ended up doing 3 refittings, and on the last one (4th pair), i was able to read the chart at 20/20, however the contacts were so unstable that i could only read it 1% of the time. when i expressed this, i was essentially told that since i could see 20/20 at one point, that was the best we were gonna get. i explicitly told him numerous times that the vision wasn't consistent enough to be safe for daily use and i was dismissed or ignored. i also told him that i would trade a sharp 20/20 for a consistent less than 20/20, but again, was dismissed or ignored. ultimately, i decided to just not get contacts through here. i was sent a bill for the exam co pay, plus a $108 fitting fee, which was NEVER mentioned until the last appointment, when we spoke about doing gas permeable lenses instead of soft lenses, and i was told in order to do that, i'd be charged another $50 fitting fee (so why it was $108 is beyond me...). at my previous eye doctor (who i only left b/c location), i was never charged a fitting fee, so maybe it's my own naivety, but as far as i knew, any "fitting fee" fell under the contact eye exam. i understand now that that is not the case, but that is something that needs to be told to patients. i had no idea i'd have to pay an additional fitting fee outside of what my insurance would've covered until it was too late because technically services had already been rendered. tell me the cost BEFORE the service. to add on to that, i also was told that i'd only have to pay for anything once we got the right fit, which never happened. i ended up paying $80 total to not get sent to collections and have absolutely nothing to show for it besides for hours of my life wasted sitting in the office. no contacts, no contact prescription that works (they did give me a prescription for the last pair after i was told they couldn't do any better), nothing also, not related to the contacts experience, but at my first appointment, he put the eye drops in my eyes that dilate your pupils and did not say a word about it until i was walking out to the lobby and said "wait are things supposed to look weird right now?" and they confirmed that yes, the drops they put in altered my vision and then they asked if i had brought sunglasses. thankfully, i wasn't driving as my fiance drove me there, but i can't imagine if i had to drive. not telling your patients what you're doing until they ask, especially when it impairs them, is not only unprofessional, but also ethically wrong and DANGEROUS. what happened to informed consent?? lastly, i can only echo the points made about the office's disorganization. not only do they not know what's going on with insurance (she asked me my husband's DOB for my insurance.. 1. i'm on my dads health plan, and 2. i'm not married), but they also never had me confirm my own DOB, identity or anything of the like at the beginning of phone calls and when my fiance picked up my contacts for me, he did not have to confirm he knew who i was. the tldr: this establishment is unprofessional in many ways - disorganized, ineffective, rude - and i can not recommend going there. all it did was cost me many hours of my life and $80, along with causing me confusion and frustration at every step.

When I first set up my appointment last year, there were multiple phone calls trying to get my (very standard) insurance to work, probably because this clinic does not appear to keep electronic records. My appointment was in the middle of the workday and the doctor kept me in the chair for probably an hour and 45 minutes talking about how we could lower insurance costs by globally enforcing drug patents and making it more difficult to sue for malpractice. Not only is it inappropriate to keep a patient for that long, it is inappropriate to initiate political discussions with them. When I attempted to refill my (still valid) contact prescription through an online retailer in January, the order was cancelled. Apparently the retailer had contacted the optometrist and he "didn't remember me being a patient."

They didn't bill the right insurance and then told me my frames weren't covered but they would've been covered had they billed the right insurance. The receptionist workers are very rude, talk to you like they are above you and also don't listen.

staff are disorganized and struggled to understand insurance billing, and appointments were very inefficient

If you need an eye doctor this is the place to go!

Wouldn't take my insurance

Excellent doctor and staff!

Friendly, Very quick and easy appointment. I can finally see up close now. Thank you