Family First Vision Care-Easton

The doctor was amazing, and David did a great job trying to correct errors. However, the woman who was on the sales floor ordering glasses and directing clients. I wish I caught her name. She was arrogant, impatient, rude, all the things you wouldn't want to represent your establishment. She was immediately frustrated we didn't complete our registration online even though I arrived 18 minutes early to do just that. She said, "I suggest you complete that as quickly as possible, we don't know anything about you and we have a full book today". Another woman arrived 6 minutes before her time and did not do hers either and she said, "oh no, you will need to be rescheduled, we don't have time for that." While we were waiting, she said you can go ahead and look at frames (the appointment was for my son) so you can be good to go. When I asked her which frames were covered under my sons plan so we could look there. She scoffed and huffed and said, "what's the provider, ugh, sit down". She then proceeded to tell me my sons insurance didn't cover any materials at the business just the exam and we'd have to get frames elsewhere. After the exam, David handed us our documents and said go ahead and pick frames, and I told him we were told his insurance doesn't cover frames here. David looked puzzled and said "oh it does", and showed me that it does and showed me the mens area for my son, and then showed this very incompetent woman on the computer where she was wrong. She begrudgingly said "oh, it wasn't like that before." And walked away with her salad. It's my impression this woman was bothered by the needs of the business and the clients she was having to see, preventing her from getting to her lunch break. Hence the huffing and puffing and rescheduling clients and lying about insurance coverage. There was another young lady on the sales floor also whom was very sweet and also assisted us, during the lunch hour, mind you, and all three of the other associates were very helpful and professional. And even corrected her mistakes. This woman is a thorn in your side, and I'd correct that as soon as possible. I run a bakery and manage 12 team members, it only takes one to ruin a team. We did not pick frames, at this point, we looked around a bit, and I simply felt disgusted and quite frankly so angry that I didn't trust myself not to address her had she come out of the room after her salad. I'll use my sons insurance and purchase frames elsewhere, as she suggested.

I love me some Dr. Mathews! She genuinely cares, knows her stuff, and makes you feel completely comfortable--like talking to someone you've known forever, not someone examining your eyeballs. I hadn't been to Pearle Vision since before COVID due to personal reasons, but the way she treated me always stuck with me. That alone was enough to bring me back.

Went for an eye exam for the first time in 20 years. Kennedy was so approachable and professional - great first impression! Dr. Mathews was so informative and made her recommendations to accommodate my preferences. And then Lee helped me to decide what to order based on what my insurance covered and what he thought the best way to go was. An overall refreshing experience - thank you!

Absolutely satisfied. Everyone in office was very friendly and helpful. VI the office manager was absolutely the BEST Great customer care and service. Very helpful informative. I will be a repeat customer to this office forsure. Thank you for having customer service focused team members. In a market of self serve and bad customer service, YOUR office was a breath of fresh air. Thank you again

Dr. Mathews was incredible, very thorough and informative. The staff was so helpful in picking out my glasses and walking me through the insurance and cost options. They are great!!

The staff is always friendly and today was no different. I absolutely love Dr. Mathews! She always makes me feel comfortable and makes sure I am well informed when it comes to my eye health.

My experience was very unique and impressive, like everyone was nice and very welcoming. This experience was a 10/10 and the doctor is so sweet and kind!!

Great service & friendly environment. The Opthamologist provided a very thorough eye exam and answered all my questions in layman's terms. Explained each step of the exam and the corresponding results. I was very pleased with the quality of service, efficiency, and the short duration it took to complete the exam.