LensCrafters

I had an absolutely fantastic experience at LensCrafters on Miamisburg-Centerville Road in the Dayton Mall, and it all started with a chance conversation. I first met a gentleman named Mario, who I later learned is the assistant manager at this location. I complimented him on the glasses he was wearing and jokingly mentioned that it would be even better if they were actually prescription. He smiled and told me they were prescription and said if I was serious about that particular model, I should stop by his store and check them out. They were the Ray-Ban Wayfarer smart glasses that record video, and I was immediately intrigued. When I stopped in, Mario was helping another client, but he made sure I was taken care of and introduced me to Liz, who turned out to be incredible. She went above and beyond to make sure everything was perfect. Liz carefully walked me through the sizing details, making sure the millimeter fit was correct and that the frames sat perfectly once I selected the pair I liked. She took the time to explain the entire process so I felt completely confident in my decision. The biggest surprise came when Liz checked my insurance and let me know that the glasses were partially covered. I originally thought this location wasn't even on my insurance provider list, so that was an awesome bonus. Between Mario's initial recommendation and Liz's outstanding customer service, the entire experience was top-notch from start to finish. I couldn't be happier with how everything was handled, and now I'm counting down the days until my new glasses arrive in about 10 days. If you're looking for knowledgeable staff, great service, and a team that genuinely cares about getting things right, this LensCrafters location is absolutely worth the visit. Highly recommend.

Mario was very helpful by sharing information and explaining the process of getting my new glasses. When I returned to pick up my glasses, the associate greeted me and asked how he could help. He got my glasses, and made sure the fit was good. He explained the 30-day policy to me, and I was on my way. Both experiences were timely!

30 Aug 25: I went in today, with a very tough job, that other places couldn't do. I had lenses cut at one place for custom frames that the other place would not install. This place took the time to fix the cut on the lenses and installed them right away in 30m. I'm beyond happy. As a side note, I also witnessed a customer get extremely hostile with the staff. His insurance pays for a BASIC pair without upgrades. He wanted several upgrades for free, which they could not do. When he stood up and got physically intimidating with her, she giggled out of nervousness as she tried to maintain her composure. Eventually, the manager had to ask him to leave. Even though he was hostile and berated the staff unnecessarily, they stayed calm until he left. I was impressed with their handling of a very tough situation. Great job!!

Dr. Rogers presents himself as a truly caring professional. Those are not so easy to come across these days. The staff inside the LensCrafters store helped me to find frames that suited my face and were what I was looking for. Joanna got me squared away on that side of things. I do not make decisions easily, yet she was patient with me and helpful to my decision process. I can hardly wait for my new lens to arrive!

Worked with Adrianna to purchase glasses for myself and my 90 year old aunt. Adrianna was so helpful with all 3 purchases. The optometrist was also great during my eye exam and helping me figure out how to obtain a spare pair of glasses for my aunt since she is no longer capable of completing an eye exam. I highly recommend this store for the expertise and KINDNESS!

This was a great experience. I was in and out in under an hour; that time included the exam, choosing the frames, sizing and aligning the frames, and payment. The staff were knowledgeable and helpful with all the questions I raised, making this a great experience.

Aina was fabulous. Perfect customer service. Aina was very helpful and payed attention to our needs. Most of all, she carried on conversations with us. Excellent!

01/30/26 Visited Miamisburg- Centerville R dayton location. Great experience at lenscrafters's.Was greeted and taken care of immediately upon walking in by Dailyen and was in and out in a matter of thirty minutes. After my eye exam Dailyen answered all my questions and gave me all my options making sure I stayed within budget and my needs was met. He cleaned and tighten my frames making sure I was comfortable in my eyewear before leaving the store. The staff are always great and refreshing when I come in for appointments! great Job!