Vision Trends

I have had all three doctors for my checkups, and every single one is top notch. They clearly love what they do, and they treat their customers kindly. Every time, I was taken through an explanation of the details of my eye health in a depth like no other ophthalmologist I have ever been to

We called to set an appointment for a new patient exam, and upon describing the symptoms my husband was experiencing they were quick to bring him in to rule out any medical issues. They got him in same day. Front desk staff was lovely and helpful, the techs were on it and have a great sense of humor, and the docs are knowledgeable and thorough. Prices were reasonable and as expected, and they use good technology in their office. Highly recommend.

staff moved my appointment multiple times without notifying me of the date change and then made me feel crazy like I didn't know when my appointment was, I kept coming here anyways and then had an incident where I paid for a pair of glasses and then over a week later received a call stating that the glasses I purchased were unavailable but I had already been charged for them. This month I returned for my exam and to pick out a new pair of glasses as well as safety glasses. A few days after my exam they called and said they had a pair of glasses similar to the ones I had ordered and they asked if I wanted to come try them on, I did and wasn't really feeling them and told them I wanted the ones I had already ordered, was then informed that they hadn't actually been ordered even though it had been days that I was under the assumption they had ordered them. I had called to ask if they could update me on tracking information for the pair I ordered and waited on hold for 10 minutes just to get the response " we are still waiting on them" and they couldn't actually give me an estimated date on when they will arrive, I then asked how long it would take for my lenses to be put into them and was told an additional 10-14 days. So I have safely glasses I need for work but can't wear because I will have to go back and forth between my old perscription and my new one and I won't even receive my regular everyday glasses until about a month after my exam. It really frustrates me because the staff is nice and the office is great, I want to like coming here but every time there's always a different issue. Edit a year later: returned to the office giving them one last chance and was disappointed once again. Got my exam done and went to pick out a new pair of glasses. I explained that I wanted basically the same pair of glasses I had before just plain black round glasses just a thinner version. Was handed about 20 different pairs to try on that were nothing like what I was describing or wearing and was then handed a laptop with 72 pages to flip though to see if I liked anything online. I was in the office for over an hour at this point and had asked if I could look online at home and come back when I found something, was told no. I was brought another 10 pairs of glasses that were still nothing like what I was asking for. All their options are extravagant and colorful. They ended up giving me a pair of sunglasses they popped the lenses out of and I figured that was as close as we were going to get so I said they were fine, I was then told that they were having issues entering them into the system to order them and that it would be done the following buisness day and that I could pay for my glasses when they came in. I then got a call a week later asking why I had left without paying and was told to come in the following day to pay for them. When I came to the office I was then told they were "still having issues" and was sent home without paying and without my glasses ordered. If I had atleast gotten a call telling me not to come in again I wouldn't be so mad but I wasted gas to come there for absolutely no reason. I called and complained and was told my complaint would be private but then received a call an hour later from the same employee telling me my glasses were ordered even though it took a week before that to even get any progress made. When I returned to pick them up and pay for them I was treated differently than I had been before and it was obvious my complaint was not kept private. The office manager made excuses and said that "the system was down" even though as soon as I complained my glasses were ordered, they made me feel like I was overreacting and being unreasonable but I was under the impression my glasses had been ordered and drove 20 minutes out of my way for nothing. Finally got my glasses and the lenses were wrong and I couldn't see properly out of them. Luckily they were kind enough to take them back without any hassle but this was the last time I'll be visiting.

Frame selection is unmatched anywhere! Doctors are thorough and provide education as they are doing the exam. Office staff is so pleasant and accommodating I drive from Columbus to be seen at this office - that's how good they are.

Great service. Dr. Barker is very thorough and I really appreciate it. Nice selection of frames. If you can't find something you like here it's not made. I had a weird irritation in my eye. I called and got a same day appointment for the medical check. Dr Barker recommended some over the counter drops. I had relief after one application of the drops. Wow! All good things to say about Vision Trends!

Excellent place! Staff take customer service to another level! Always accommodating, friendly, and do everything they can to ensure you love your glasses. Dr Keating is wonderful, personable, and excellent at his profession. Prices are fair and they work with most insurances. Selection is far superior to some other shops.

State-of-the-art exam equipment & first class customer care. We love working with them.

I have been a patient of Dr. Keating for 15+ years- I wouldn't recommend anyone else, and have referred many people as well. But within the last few years of his office growing the staffing and overall experience has unfortunately declined. The staff is not as welcoming and polite as they used to be. I have had so many issues with insurance and billing, and I know I am not the only one. I have seen Dr.Barker, who is very thorough and personable which I do appreciate that- but when having to wait 1.5-2 hours past your scheduled appointment is when I start to get irritated. At my last appointment I was there 3 days in a row due to taking my kids on separate days of my appointments- the first day of my appointment I waited for my appointments hours after the time and none of the techs or staff offered to get my glasses squared away before seeing the dr therefore by the time we were done seeing her they were all in a hurry to leave and get out of there. I said to forget it- I would be back the next day with 2 of my kids and I will get them then. I come back in the next day, she was again running behind. The staff knew I was coming back and still not offer to help me- I knew what glasses I wanted just needed them to do their part. I had to ask for help even with them all standing/walking around but it was when they were all trying to leave because they were done. Lastly, I am beyond frustrated with the insurance and billing issues I have had. The staff was unable to find my secondary insurance and told me for days they couldn't do anything about it. I also had went in for a 'medical' visit prior to my yearly exam because they couldn't just do anything over the phone or give advice. (Common pink eye) Which I will never do again- they told me when I was there I had a $0 co-pay assuming my insurance medical or vision was covering it. Now over a month later I am told it is $60- which is my medical specialist co-pay. If I had known that was how they were going to bill it or that it was going to be that much I would have either went to my PCP or did the free tele health visit through my insurance. This would have saved all the headache and additional money- we have spent over $600 this month for yearly appointments and glasses, the last thing I want to do is pay $60 for a 'medical' visit that they failed to tell me would cost that much. (I did not assume it would be considered a medical specialist under my medical insurance- I would recommend in the future telling patients that as it usually is pretty costly)