Flagel Laurie L OD

i've been going to this clinic for years even with Mr. Flagle was there he was so amazing. His daughter is just as amazing. She took good care of me. They are like family to me and the staff is really sweet and kind and they do what they can to help you and I got an appointment fairly quick. I suggest this clinic to anyone who needs a good eye doctor she's very experienced. Come from a long line of awesome eye doctors.

I had an awesome experience here! They had a huge selection of glasses--way more than I expected, with tons of stylish options to choose from. The doctor was super kind, professional, and made the whole exam really comfortable. The guy who helped me pick out my glasses was incredibly helpful--he had great taste and really took the time to make sure I found the perfect pair. Highly recommend this place if you're looking for quality care and great service!

Dr. Flagel has been my eye doctor for years and she is the utmost professional eye doctor I have ever encountered. If anyone wants an eye doctor who goes above and beyond what most doctors do, I recommend you get in touch with her office. The staff is very friendly and knowledgeable as well. You won't be disappointed.

Dr Flagel was great! The nurse was also friendly and welcoming. The receptionist did seem a bit short and the young lady who helped me pick out my frames was not very engaging or helpful. I was still willing to continue using this office as my new eye doctor after moving to Middletown. My problem is that I have been waiting for my frames now for a month! 8/14-9/14. I probably wouldn't mind so much if I hadn't lost my old glasses or the expectation was set for an extended wait. I can't suggest going to this location if you need glasses in a hurry. If you already have working glasses, I would definitely refer Dr Flagel.

I have reported Dr. Flagel Laurie L OD for refusing the request to release my husbands prescription. My husband is a Military Veteran for the United Air Force. My husband was not able to find his insurance number at the time of appointment to pay remainder balance of $60.00 to her office. This was her reasoning for not giving him his prescription. He is covered and planed to have his insurance make payment. Below I have attached legal documents explaining the FEDERAL TRADE COMMISSION WHERE IT STATES SHE WAS ILLEGALLY WITHHOLDING HIS MEDICAL DOCUMENTS. I hope this can help anyone make their decision on whether Dr Flagel Laurie L OD is a qualified provider in the city of Middletown.

My family and I have been going here for 10 plus years, over the years it has gone down hill. The doctor Laurie is typically great but the experience afterwords and the staff will be the reason I no longer come here and will no longer recommend them. I simply cannot ever get them to call me back, or order contacts. Everytime I call in to order contacts (every 6 months) they tell me I need to come in for an appointment (have to take time off work and the appointments last 1-2 hours now a days). I have wasted so much time and still 0 contacts. I came in for an appointment also that they supposedly completely did not record anything from & claimed I never came in/ needed to go through all the tests again. SIMPLY TO GET CONTACTS. They have also called me in to come in to pick up contacts- I arrived and they only had ones for my left eye. Guess what... I have two eyes and need both pairs of contacts to see. Another day wasting my time driving there/ taking time off work. Very disappointing.

Decided to try a new eye doctor due to them being recommended by my insurance carrier and they had great 5-Star reviews. The Doctor was amazing and very knowledgeable. If you want someone who truly cares about your eye health, I do recommend this Doctor! The reason for a 3-Star review is the glasses wait. They specifically told me 2-4 weeks for them to come in and pickup. That was August 9th and today is September 28th. I was told two different weeks that they would be in by Friday and received no call, no return call when leaving a message checking on the status, and I had to call several times to be told there was a mixup and the order has been placed again. Will change this to a 4-Star review if the glasses come in on the promise of Friday and no later than Monday again... otherwise I am sorry to say the communication on this particular issue has not been satisfactory.

Dr. Flagel went above and beyond with helping me to be able to see better because my eyes are that bad. Then when supply chain issues kept my glasses from arriving, she let me pick out a new frame, outside of my insurance allowance because of the delays, and then fast tracked the new frames to me so that I could be able to see again as soon as possible. With everything she had to deal with to make this happen, she deserves every bit of the 5 stars in my review. When you are at her office you are a human, you are not just another number; and that is rare these days. Thanks again Dr Flagel. I appreciate all your help.