St. Marys Family Eye Care

First time here and The Doctor and Staff were Excellent. Would Highly recommend!

Great service and all of the staff were very kind. Highly recommend.

I just called this place as a new patient. The person who answered the phone was absolutely ridiculous with her tone. I'm sorry I was such a bother. I will go elsewhere.

First appointment was nice. Waited a month before calling and asking. Snippy response from the person on the phone saying we will call if they come. My husband called two weeks later my glasses were just sitting there. They were rude and nasty about any questions I asked. Still 3 months out and don't have my safety glasses for work. Had to adjust my own glasses since the old ladies can't even see themselves that they needed adjusted. Won't be back. Only came here because everyone else was booked up. Now I see why they had so many openings. Never again. Won't be making any appointments for my family or special needs son with how they treat people. I pay money for my stuff so I don't need the extra static.

This place is awesome!! This is my third time coming after both my children have broken their glasses and it didn't matter that it was 2 minutes before closing... not only were they exceptionally nice and understanding, but they made it possible for my kids to have them replaced same day. The Dr and office staff is understanding and caring!!! I recommended this office, especially if you have small children!!

I called and confirmed they took my vision insurance before I made an appointment and I was told they do. All I needed were new glasses. I took time off of work and showed up for my appointment. The lady at the front insisted she needed my medical card and didn't need my vision. I asked her if she was sure she didn't need my vision insurance and that I had it pulled up on my phone to give to her and she said she didn't, that medical was the most important. When I was doing some tests with the tech, the front desk lady came in and stated that she can't find my information for my vision. I pulled up the information on my phone with my vision information and she stated "oh we don't take that". She suggested for me to pay out of pocket or come up with something that they could bill my medical insurance for - such as make up that I have headaches. I told her my vision was confirmed when I called to schedule and she stated she didn't make my appointment and told me it would be out of pocket. I canceled the appointment and wouldn't recommend this place if you are unsure if they take your vision as it doesn't seem they will truly check until you have to pay for it out of your own pocket.

I would not recommend this place, the optician is fine, but the office needs to improve their customer service. I made appointment for my grandchildren because their insurance as accepted here, and I hoped it would be better than Walmart. They have half their glasses in several bins for you to choose from all mixed up men's, women's and children's. Like the sunglass bin at a thrift store. No one offered to fit the glasses, or show us how to take clean and take care of the glasses or a case to store them in. Until I requested each, then we got the rush job and the glasses were not properly fitted, like i am used to at my vision center.

Super friendly and helpful staff, my son needed his glasses for school and they made sure they did them while we waited. Highly recommend to everyone who has eye care needs