The Eye Institute: Administration

Excellent doctors but the management of the office is consistently terrible. I always wait more than an hour for my appointment. Office management needs to go to scheduling school. After putting up with the wait for a few annual appointments because I loved my doctor, I decided to try another eye doctor because I just couldn't take off two hours from work again. I liked the new ophthalmologist but not the glasses they made for me so I reluctantly decided to return to the Eye Institute again, this time the office on Yale in hopes the office was ran better. Nope. Just left there after waiting an hour and a half for my appointment only to be told the doctor I was supposed to see doesn't handle eye exams. When I made the appointment, they asked me what I was coming in for and I told them I needed to get my prescription updated for new glasses. Sure, they made a mistake when scheduling me and that happens and if they hadn't angered me so many times previously, I may have rescheduled but no. Here they go again, raising my blood pressure every single appointment and I'm done with them!

What ever you do, don't pick the Eye Institute of Tulsa. I paid my complete cost for cataracts up front. Then a get a big bill saying I still owe them almost $300. I kept telling them I was paid up but they kept sending me this bill. Now they have turned me in to a creditor. They will rip you off. Beware.

Dr. Briggs (2000 S Wheeling) is great! Took great care of my son, the appointment was care free, easy to schedule definitely 5

took forever showed up 30 minutes early for my boyfriends appointment , we have now been here an hour and a half , they still have not called his name and we were about the 5th people in line and they've called everyone else ..not quite sure what's taking them so long to attend to him ...don't recommend coming here

I had an unexpected vision issue. My eye doctor was able to fit me in on short notice.

I share the sentiment of the one reviewer that mentioned the long wait times. Although I feel Dr Hasbrouck is very good at what she does, I don't feel one should have to wait 11/2 to 2 hours for her services. This has happened both times I have seen her. Hopefully it won't happen the third time.

I had a bad experience concerning may appointment. From the start a day before my appoint I received a call to confirm my appointment. The person who called (left message on answering machine) said that if I had any question please call. Well I knew the date & time for my appointment, since I was not ask to call them back. When I arrived the receptionist stated she had called my home & act suprises upon seeing me. That gave me a funny feeling thinking maybe they just canceled my appointment. In reality it appears things were overbooked. Also notice people were on their phones & not wearing their masks.... for this I would have a no phone policy during visits. Dr. Goldberg has performed a cornea transplant & cataracts from both, It appears that I will have to find a new Doctor & location My appointment time was 2:30 pm at 3:00 pm I canceled (my time is as much valuable as anyones including doctors). Stanley Updated : I have since received a call for a appointment from the Eye Institute & decided to give it another shot. This time the appointment went smoothly & I even purchased my eyeglasses from the store in their office. I am now a happy camper. I suppose that during the Pandemic people can get somewhat irritated & frustrate. I am glad that I gave them a second chance. A word to the wise; Always call & confirm your appointments no matter what you may hear on a recording. Take nothing for granted!

I was referred to Dr Cowick because I am having migraines that start at the back of my eyes and thus has caused me to start to do poorly at my job which entails me looking at 3 screens for hours on end. They completely disregarded my issue and passed it off as something else.