Vision Pendleton

What happened to this office? I know there was a change over, but it feels like a whole new direction. Had been going there for 25+ years for the optometrist. After recent interactions with trying to schedule and prescriptions, I will not be going back. DO NOT RECOMMEND! 0 Stars

My 4 year old daughter just got her new pair of glasses around Christmas break and they were so good and had lots of patience with her through out the exam and her picking her glasses. All the staff was so kind, it was saddening she accidentally tripped over and fell at school and broke them 2 weeks after she got them. I called them right after and they were so kind and right away ordered her second pair. I would highly recommend this place to anyone. Thanks for all you guys do!! You all are soo appreciated!!

Horrible service! I don't even want to give one star!!! The glasses department is incredibly unprofessional. They allow people to cut lines just because they are friends with them. And to top it off my daughter is legally blind they kept saying her insurance was not active so I contacted the insurance and of course it was active. The insurance themselves contacted the glasses department and I was told I would be contacted if any problem's arose and her glasses were being ordered. A month and a half later I contacted them just to be told her glasses were never ordered.

I work at UPS as a Package Car Driver. My glasses go through everything from the heat, cold, rain, snow, and 9 hour days. I bought my Oakley frames about 7-8 months ago. The left side frame paint was coming off. I thought they'd replace the frame. Nope, I got a totally new pair!!!! Now I can wear the other frames for work and then replaced pair for everything else. This place and the people are amazing!!!! I love his place!!! Patient since 2004

Had an appointment scheduled, they cancelled the day before. After waiting to be seen for months. When I asked a question the receptionist hung up on me. Very unprofessional. Nothing worse than a practice having no empathy for their patients.

I still stand by this as of 2025, I have partial vision loss due to lack of treatment Great until-05/26/2022 Did exactly what Dr Anna Xie (Excellent Doctor) told me to do, which was come in IMMEDIATELY if I had a corneal erosion, I called ahead, because I'm about an hour out and AMY from the front desk directed me to Walla Walla VA, because "I would be sitting in the front office all day, we're busy" TRIAGE was mentioned. Yesterday I tried to get an authorization for care in the community, for Vision Pendleton, they were kind enough to let me know my authorization had expired and would be paying out of pocket. I'm a 100% disabled veteran, payed by the VA on a set income, which pays for my family and I to survive. They offered no assistance, nor interest in helping me get an authorization, like most Dr. Offices will... It is incredibly difficult for a patient of the VA to contact the correct channels, and most of the times the doctors offices are able to get a hold of the correct channels easier, and more efficiently (I know my physical therapist and dentist are able to on my behalf). Regardless, I went to Walla Walla, (From Ukiah Oregon) and set up an authorization with my optometrist there while receiving care for my Corneal Erosions. Upon contacting Vision Pendleton at 8:00am today (5/27/22) they informed me that my appointment had been cancelled and my slot had been filled by a new patient (Because I told them that I would not be able to make the appointment if I had to pay out of pocket for it, apparently that means CANCEL. My wife got upset with them (She is my official caretaker through the VA), understandably. Remember, I have not one but TWO corneal erosion's, (That's when your cornea is torn) one in each eye. Skip to 9:00am when Optometry in Walla Walla VA opens, we're still trying to get the authorization pushed through so I can get some care for my TRAUMATIC eye injury. This is a recurring issue and I have been working with Vision Pendleton, along with another specialist clinic in Walla Walla for over a year now, this happens on a regular basis, we had the authorization pushed through anyways, because we were told the appointment was back on. On or around 9:10am of 5/27/2022 we get a call from front desk Amy, stating the Dr Monkman will not see me and that I need to follow up somewhere else. The question was asked, am I being cancelled as a patient? "Yes" was the answer I received. I do not believe this was an appropriate response to someone in an obvious state of need. I understand that we may have come off as aggressive and rude, but really we just needed immediate help. Thank you for your time -Brandon Hammons

Lied about pricing 2x. They told us they cover my wife glasses exam when making the appointment...then when we show up for my and her appointment we are told it's $188 for her exam while mine will be covered. So I tell them to shred her info she won't do the exam.. then while I'm in the back getting my exam done they tell us you can get 20%off if you pay the full 188 or you can do payments so we end up doing her exam with the thought of paying 152 it's going to be 235$ before we leave only doing the exam then called the cops because I wouldn't pay.

They called to confirm my appt. At 130. When I showed up they told me it was a week ago at 1:30 then told me that they close at 130 so I couldn't have had a appt. Neither receptionist offered any advice just patronized me. Past experiences has been okay if you like long waits and wring prescriptions. Took three sets of lenses for them to get the right ones last time. Don't know how places like this stay open.