Neal Eye Group

Dr. Neal's front office staff is friendly, scheduling is easy and no long waits. My initial visit to Dr Neal was for him to make me a Scleral lens for a damaged left cornea Dr Neal was very friendly & patient he spent quality time explaining what a scleral lens is and how it works. He also had to teach me how to insert and care for this lens. I'm an older patient and grateful for his kindness & professionalism.

New patient to the office after others in my family went there. Couldn't be more pleased. From the ease of scheduling, filling out forms electronically, being seen right on time for both triage and the actual appointed, it was an excellent experience. Great care, engagement from the staff and doctor and now I know why so many people swear by Neal Eye Group.

After having cataract surgery, I had light adjustment done by Dr. Neal. Within a few months I developed double vision. Dr. Neal referred me to Dr. McConnell (who it turned out is his wife), who specializes in treating double vision. She prescribed lenses with prisms. Unfortunately, the glasses didn't correct the problem as she had measured incorrectly. She ordered a second pair. When I used the glasses for distant vision, I found I still had double vision. I then went back to the physician who had done my cataract surgery. Shockingly, he said the glasses I had gotten did not have any prisms. Today, I returned with my husband to Dr. McConnell for an explanation. She maintained the glasses did in fact have prisms and suggested most opticians and even doctors can't tell if glasses have prisms but she, of course, could. I expressed my displeasure and distrust as she seemed to be more concerned about defending herself than about my poor treatment outcome. She offered to refund my money and refer me to someone else and rushed out of the examining room. Subsequently, an assistant led us to the front desk and said she would give us a refund of $270. My husband said we would accept the refund but wanted to keep the glasses as we were skeptical about the explanation about the glasses having prisms when my doctor said they didn't have prisms. While the assistant went to get direction, my husband retrieved the glasses. The assistant returned and demanded we give up the glasses. My husband told her we were keeping the glasses and it was their choice whether or not to give us the refund. What ensued was some loud back and forth about us wanting to keep the glasses. Dr. Neal joined this and did nothing to resolve the matter and adamantly requested we give up the glasses and suggested we wanted to get the glasses for free. So we went back and forth some more. When asked why he wanted the glasses more than he wanted to provide good customer service, he said they would send them back to the company for a refund. That seemed ridiculous since it suggested the glasses were in fact defective. As we were leaving my husband pointed out the office was not ADA compliant since there is a step up but no ramp. They yelled back that they have a ramp. Dr. Neal came over and held up a suitcase-like folded up ramp. In the numerous times I came to the office, struggling with my walker, never once did anyone offer the use of the ramp. Dr. Neal's retort was 'you never asked.' That sums up the poor quality of my treatment.

I was taken on time, and the staff was very friendly and helpful. Dr. Pelegrini, was very thorough and explained everything through the steps of the examination. I was very impressed with everyone from start to finish.

This eye center made my life easy. I was a new patient today, and it was easy to get an appointment and get a comprehensive eye exam. Dr. McConnell was highly professional and friendly. Staff were friendly too. The place was clean, and they had nice frames on display. I can't wait to wear my new pair of glasses!

Great experience with Neal Eye Group. The staff was friendly, professional, and efficient, and the provider took the time to explain everything clearly. I felt well cared for and would definitely recommend them.

Dr. Neal is amazing, by far best eye doctor I've ever experienced and I've seen a lot!! He's been so great to our whole family of 5, ages 50-10yrs old, and on range of managing multiple problems from visual acuity to vision medical such as glaucoma and even corneal abrasions. His customer service is spectacular, he seems to really care about who we are as a person by always asking about our life and always seems interested! I couldn't imagine ever going anywhere else! He just seems like a family friend! His office staff is always very pleasant and welcoming as well, making sure we are moving efficiently and timely! He's been our family eye Dr. since 2016 and couldn't be more grateful to be his patients, thank you Dr. Neal eye group!

Dr. Pellegrini was wonderful -- she took extra time before and during my appointment, really listened, and made me feel completely at ease. She was calm, thorough, and very reassuring. The whole experience from start to finish was excellent, and the office staff was equally kind and professional. Highly recommend!