Wise Eyes Optical - Philipsburg, PA

Some weird woman that works there who I never met, never knew and still dont know anything about was telling people I sent her flowers. Not only did I not but I had been in a relationship for 2 years at the time. It was just awkward. Then my glasses had one lens that was out of focus...I went back and they had another made...it was out of focus the exact same way the other one was. I just dealt with it for a year then went to Central Penn Vision. Central is a much more professional environment at either the Philipsburg store or the State College store and their lenses for progressive-lens glasses have been spot-on for the three pair of glasses we've purchased through them.

This was my first visit to a Wise Eyes. Everyone was very friendly. Dr Roberts was very caring and made me feel at ease. She took her time and explained things to me and answered any questions I had. Lora Neylon helped me pick out some awesome new glasses. She was also very informative and was able to answer all of my questions. It was a great experience and I plan on using Wise Eyes for all my future optical needs. Thank you!

They have always been kinda rude on the phone and in the office but they usually get the job done so I figured it wasn't a big deal. So when I ordered my contacts a few weeks ago, I originally planned to order a 90 day supply. I have a different prescription for each eye, so when I say 90 day supply, I mean 90 contacts for one eye and 90 contacts for the other eye. So I call to order, they tell me (they always try to upsell you) my insurance covers $150 and if I get a 90 day supply it will be roughly $100 and told me to should get 120 day supply and just pay $50 out of pocket so I wouldn't lose $50 of my insurance benefit. So I did that, cause I sounded like a good deal. I go to pick my contacts up today and they handed me a 90 day supply. I told them I ordered 120 supply and explained how they talked me into it so I could take "full advantage" of my insurance coverage. The girl at the desk was like "this is 120 contacts" I said "Yes, but it is a 90 day supply because one box is for each eye" She told me I must of misunderstood her on the phone and that she meant I was getting 120 contacts... (Not true because I verified with her multiple times that I have a different rx for each eye and that I was paying $50 extra and I would be getting 120 day SUPPLY) I said "So if I would have only ordered the 90 day supply then I would only be getting contacts for one eye?" At this point my annoyance must have been showing in my voice because two other people came over and proceeded to treat me like I was being completely unreasonable. I just took my contacts and left. I totally feel like I was scammed for my extra insurance coverage. The whole situation makes no sense to me at all. Either way, I don't recommend them. They have no cute glasses, it's not really that clean in there, and like I said the staff has never been super friendly even before this.

The doctor there was very nice, the office is very clean both out front and in with the doctor. The girls there are all very nice, they helped me pick out glasses and gave me their honest opinions on every pair I tried on. Just an overall great experience there with everyone!

Got an eye exam and contacts in Feb 2021 from this place. Threw most of em away cause they were trash. Went to order new contacts and they said I need a new eye exam? I should have been able to order enough contacts to ride out this prescription. And in addition I was told a mask was mandatory for the eye exam. To many better options out there!

Lora was absolutely amazing with helping me find prescription sunglasses at a great price. Also, I ordered my sunglasses and received them 3 days later! Great service, good products, and quick turnaround times!

My first time at wise eyes, Dr. Roberts was great and Lora Neylon helped me pick out my glasses and fit them properly. I would highly recommend this place. Great customer service!

If I could rate lower than 1 star I would. WORST CUSTOMER SERVICE I HAVE EVER HEARD. lora and casey, who works there were very rude to my 90 year old father who stopped in to see when his glasses would be ready. They were actually already at the store, when my dad said no one called him to come and get them, they were very rude in telling him they had 12 days to get the glasses to him and if he wanted 1 day service, he should have gone somewhere else. She then said she could tell he was hard of hearing and didn't understand their policy. So instead of having some empathy, the two decided to berate my dad and use his lack for hearing clearly as their defense. I cannot believe they even get any business other than the fact they are the only local place around. The should both be reprimanded as this is unacceptable to treat any customer with rudeness, let alone a 90-year-old gentleman who is hard of hearing. And to stand firm on how they treated him because of his hearing impairment. SHAME ON THESE TWO AND THE LEADERSHIP THAT KEEPS THEM EMPLOYEED. THEY NEED EXTREME CUSTOMER CARE TRAINING AND MY DAD DESERVES AN APOLOGY FROM THEM AND THE CORPORATION.