Eye Associates of Cayce

I would like to address my frustration and disappointment with the experience I have had attempting to schedule an appointment with your office. Since Tuesday, I have made multiple efforts to reach your team. I called and attempted to leave a voicemail, only to find that the mailbox was full. The outgoing message states that calls and messages will be returned within two business days, which is already a lengthy timeframe during normal operating hours. Unfortunately, even that expectation has not been met. I initially submitted my request for an appointment on Tuesday and was asked to provide additional information, which I promptly did. Since then, I have received no follow-up response despite three additional text attempts and three more phone calls. At this point, I feel completely disregarded as a patient. The lack of communication and accessibility is extremely concerning, especially when it comes to a healthcare provider. It leaves me questioning what level of responsiveness I could expect in the event of an urgent matter. Due to this experience, I have decided that I will not be returning to your practice. I hope this feedback is taken seriously and used to improve communication and customer service for future patients.

The eye doctor is outstanding. I have a disabled child that is nonverbal and he was able to determine if he needed glasses or not without having to communicate with him. They are top notch. The one area they should work on is the automated appointment reminders. Annoying! Not only is is highly annoying, confirming an appointment 2-3 weeks out isn't helpful. 3 days yes, 3 weeks no. Then 10 more requests to confirm the week of . One 3 days out and one day of should be enough.

My annual eye exam with Eye Associates went well with the tests and exam with Dr Henry. Dr Henry takes time to thoroughly exam my eyes while informing me of my eye health as well as answering my questions. Dr Henry is my trusted optometrist. Check-in at the front desk is quick and handled professionally as well as friendly. Eye glass selection was necessary on this visit as I had broken my other glasses. I found eye glass selection to be very easy. My technician that assisted in my selection, measurements and all paperwork was handled by Candace. Candace thank you for your time, patience, and assistance. You made the experience great.

Eye Associate is a very friendly place. They work quick as they meet your eye care needs so you can continue with your day. My family is happy and will recommend others to their business.

They are garbage they do not answer the phone accordingly. Makes you leave a message that they do not return. It takes them two days to return a phone call......???? That's not acceptable they need to answer as they come in. That's not how business should be conducted. I run a full business myself. If was to tell my customers to leave a message and I'll get back to you in two days. Mind you I run a home improvement business. So with that being said let me know how that would work out for me...?? It wouldn't because I would loose customers as yall are about to. Yall are not promt on taking care of your customers and patients. You need to do better on your customers and patients. No body wants to wait 2 days for a answer.

Dr. Grant is fantastic- but the office staff is an atrocity. I left 4 voicemails to their contact lens line (to order contacts) over a period of 1.5 weeks with no call back. I then called the front desk to leave a message and still received no call back after several days. I sent an email and received no response. I then used their text line and finally received a response several days later. You'll receive an automated message stating they will return your call the next business day, but this simply does not happen. Seems like this is a recurring issue based on other reviews. Extremely frustrating.

Do not I repeat do not use this Dr. They told me my glasses would be in 14 days. 21 days later still nothing They will not return your phone call. They will not answer the phone even though it says they're open. They have done been paid so they don't care if you get your glasses or not I recommend moving to another doctor.

UPDATE:: Your second paragraph reply about me declining anything in person?! I DID NOT COME IN. Absolutely false information. Poor excuse for an appointment system. Took almost a week to make an appointment- which I ended up having to cancel because of the ice. Called the Friday before to cancel and reschedule- had to leave a voicemail since you refuse to answer the phone. Here we are over a week later - I have since called and left an additional voicemail- and you all still refuse to call me back to reschedule. Terrible customer service- you all clearly have too many patients so I'm sure you won't mind loosing my business. Absolutely do not recommend to anyone and if you're a current patient I would suggest you move to an office who actually can answer the phone or return voicemails. Despite what their website and recording say - they do not respond to text and will not answer the phone for appointments.