Visionworks

Gave this office a shot since I got my exam Nextdoor. Displeased is an understatement. The day I went in to pick out frames I wasn't greeted, nor helped with assistance picking out my frames. I finally got helped but only to checkout and place my order. Fast forward to picking them up yesterday and when I did I was shocked at how my lenses and frames looked. Super thick lenses compared to the same prescription I physically had on my face (and yes I paid additional to get the thinnest lenses possible). Patty then told me it's because the choice of frames (I've had larger frames before) so I was like I'll just pick out another frame that's smaller, she didn't offer to assist me in looking for a new frames so I chose 10 different ones and Patty then told me not to get any of them. I explained my frustration to her calmly because I'm not new to wearing glasses and that's the first I've ever been told I need tiny round frames. She asked if I wanted to go to another location (the Greenville office is the closest to home even tho it's a hour away). I told her I'd like to get glasses since I drove this far. She didn't show any empathy or anything. She just sat in the chair while I tried to figure everything out myself. I got so overwhelmed and frustrated with the way Patty was treating my visit that I requested a full refund and ended up leaving without any new glasses. From a customer service standpoint my visit was handled terribly! I could maybe understand if the store was packed but I was the only customer in there and she chose to sit down and ask the other employee what kind of donuts she wanted for her birthday instead of assisting me with making a fairly large financial decision.

I just had the absolute best experience at this store. And A lovely lady named Leslie, in particukar. Stupid me, I stepped on my glasses and the plastic lens seating was destroyed. I could pop the lens back in and put the glasses on. But any sudden movements and thevlens would just fall out again. When I brought the glasses in to see ehat could be done, Leslie diagnosed the problem. Then while she fixed them, she explained everything she was doing. She Worked on those things for about 20 minute. When I was done, she sent me on my way and wished me well. I really appreciate the attention and helpfulness. And a fascination aside: Leslie was also greeting other customers entering the store and continuing to answer the phone. This woman is amazing. Thank you again.

Great experience from getting insurance/payment processed eye exam to getting a prescription filled for my frames. Everything was wonderful and quick highly recommend.

She was phenomenal! She was the only person in the store but she connected with everyone who entered the store while letting every feel invited and displaying her willingness to assist. Additionally, she provided help details about our insurance coverage to get the most bang for our buck while giving style/design feedback for my wife and I. Thank you very much! She deserves a raise!!

I have done business with this visionworks in the past and have bought eyeglasses and lens replacement here. Today however the staff was not helpful at all, lacked empathy and basically didn't want to help me. Today I requested to order the lens strength on my old glasses and install in my new set of frames. I wanted to also buy a second set of glasses Before I could explain further the employee told me we need a paper prescription and they cannot read the strength of the lenses. I said in the past you've done this for me and she repeated herself we need a paper prescription. Telling me that they cannot read the prescription for my current eyeglasses is an absolute lie. Any lens place that I've went to, will observe the lenses and can determine what the prescription is for the lenses. If she would have asked additional information, she could have found the information in their computer and they would find the strength of my current glasses. There wasn't any other customers in the store but seemed like she wanted to rush me out and not help me. I will go elsewhere from now on with all my business and suggest my friends and family go somewhere else and suggest everyone steer clear of this Visionworks.

Your rep was very pleasant and knowledgeable. I am a self pay patient, so she did everything she could to make my new glasses affordable. While we were working, 3 people walked in at the same time. Even though she was on her own, she acknowledged each one, and promised to help them asap.

I needed to have my old lenses put into new frames. Leslie was so very helpful in switching out my frames for the new ones. She took time to carefully remove the lenses from the old frames and placed/adjusted them into the new frames. She was also very pleasant to work with.

I went to the Greenville, South Carolina store went next-door and got an eye exam came back over to the store met with Patricia and she helped me pick out the frames that I was looking for and even my safety frames for my construction work. She was very professional, respectful, and the store all around was Great And had a variety of different frames. I recommend coming to Visionworks. I've been coming to him for the last 15 years I believe all around great experience.