Barnett Vision Center LLP

I will no longer be using Barnett Vision in the future. I have been a long standing customer up until today. I even gave them an opportunity to correct the situation and they refused to be reasonable. I purchased Kate Spade prescription sunglasses from Barnett Vision a few years ago. My lenses were scratched up but the frames were in perfectly good condition. If I was ready for new frames I would have requested new frames, when I came in for lenses, instead I asked if they were able to get me new lenses for my current frame. They said they were able to do it without issue. In the process they fracture the old lens when taking them out to trace the frame to get the right cut on the lenses, then put the fractured lens back in the frame and advised me that it would be 7-10 business days for my lenses to arrive. I paid in full and left. My lenses came in earlier than expected and I received a text letting me know I could pick them up. I stopped in this morning to have the new lenses put in my frame, only to be told that the lenses weren't cut properly and they would need a little bit of time and would call me. A few hours later they called to informed me that they had broke my frame in the process of putting the lenses in, and had glued it back together. These are quality frames, that were quite expensive. I was told if I wanted to replace my damaged frames they could order me similar frames in a different color. In addition, Barnett Vision would NOT be discounting the cost any more than if I would have chosen to order them with the lenses, to start with. I talked to Dr. Hase personally. She agreed to discount the frames more but would be charging full price on the lenses instead, which literally came to the same amount. Now I may not be as smart as Dr. Hase, but I do know how to do simple math and use a calculator. I will not be giving them my business in the future as they do not take responsibility when they damage your property. Instead they have you sign a wavier stating if they are careless and damage your property while its in their care, they are not responsible. I was not asking them to give me new frames for free, I was willing to share in the cost but I am not willing to pay the full amount I would pay if I had damaged my glasses myself and needed to replace them. To add to frame being damaged, the lenses weren't cut properly and there are gaps around the lens where they sit in the damaged frame now. "Brenda", the person who was supposed to be helping me, informed me she has been in customer service for over 30 years, while continually interrupting me when I attempted to explain to her why I was upset. I guess if you damage your customers property, it certainly is a convenient way of selling more glasses since you have a waiver to prevent your customer from holding you accountable. I found it to be very unprofessional to say the least. I will spend my money with businesses that respect their customers/clients, not those who take advantage. I believe Dr. Hase is a good doctor, however I will not be putting my trust in Barnett Vision in the future.

I had an eye issue. Two weeks prior, I had a negative experience with a different local eye doctor who will remain nameless. Barnett Vision staff were able to get me in on the same day. Everyone was great. Chari Brennan showed extra care & concern.

Thank you, everyone was so kind and helpful and the technology is amazing. A great place for families or anyone wanting quality eycare.

I have two diseases that few doctors are knowledgeable about. My doctor is very well informed about treating my condition caused from the diseases and side effects from medications that have been prescribed. The exams are very thorough and the equipment is on site to do the testing I've needed. They are always friendly, helpful, and immediately see me when I've had visual issues.

I'm here this week for a job from other town and one of my contact lenses is torn and I do not have any spare. I decided to call this office and they were happy to spare me one. If I ever move to this town, this will be my doctor! Appreciate that.

Very helpful and friendly people. Did a great job helping my daughter pick out a pair of glasses, and she tried on half the place. Definitely going back when I need a pair.

Barnett Vision Center has the most professional and courteous service available. I highly recommend them!

Doctor Barnett was amazing and Brenda was wonderful. Fantastic service!