LensCrafters

I walk in the mall every morning and noticed Lens Crafters. I called for an appointment and made it. From the eye exam to the choosing of my glasses, everything went great. I was very pleased. I went back today to pick up my glasses and was fitted to make sure I was satisfied. I decided to ask about sunglasses (a last minute decision), I was given the exact same professional, friendly experience as earlier. I will stay with Lens Crafters for all future needs.

Very disappointed. I had previously made an appointment online to get the required fitting and class required to buy the Meta Raybans. Checking in the staff looked at me with blank stares, telling me I didn't make an appointment. Frustration growing I explained that these glasses require the class required to purchase. They had no idea what I was talking about. I kept my cool and went over to the display that featured the glasses front and center. I asked to lady seated at the display about purchasing the glasses. I mentioned that maybe I could order a pair??? I felt like I was begging for them to take my money. They had no idea about the glasses and was argued with when I mentioned that the bracelet isn't sold on its own and that it was a component of the glasses and that either isn't sold alone. I've shopped here for years and the only thing that the appointment produced for me was them stating they didn't take Tri care insurance any longer and the second insurance I have was no good either. I'm sure Ray-Ban wouldn't appreciate such a horrible job representing their company. I felt like I was being punked.

Nothing against this particular store. It's ran well and has friendly people. But, I was disappointed in the frames selection. It seems to me as though LensCrafters is trying to offer every brand available. But, only a very few options within those brands. There were 3 particular brands of glasses that I was interested in today. Costa, Burberry, and Ray-Bans. But, there were only a few of each of those. No selection. And the ones that they did offer, were so similar that it was hard to tell the difference. So, I ended up just getting a eye exam and I guess I will go somewhere or my frames. I've been using LensCrafters for a few years. So, this surprised me a little bit. One other thing... After my insurance, (which is better than most eye insurance), I was still going to have to pay $358 (out of the $1,540.00 total) I felt that was too much. And that was including $100 promotion that they're offering right now. Glasses just should not cost that much. I think I can do better. In the past, I've been able to wear a pair of glasses for 2 or 3 years. But, I'm aging now, and my eyes are changing quicker than they ever have. So, I have to buy a pair of glasses every year. I just can't spend that much annually

Everyone was excellent at all the stations. The equipment looked new. The price was reasonable. Fast service event though it was a Saturday. I give everyone 5 stars and I've never done that before.

Both the optometrist office and the retail store were amazing. I had a wonderful experience getting a (much needed and overdue) eye exam, as well as getting some new glasses. Santana was so helpful and friendly, I'd buy everything from her if I could lol. Can't recommend this store enough.

Had a great experience. Shon and Gabrielle were excellent, fast, friendly, and made sure my son got exactly what he was looking for. They went the extra mile and we really appreciate it. I highly recommend stopping in.

A great place for both eye exams and finding your glasses. A great and friendly staff with all the latest equipment. On the retail side, the staff is very knowledgeable and professional. The store is a great place to look and compare frames and lenses.

I walked in to find out more about Varilux. I had a great time with Santana and left the store with new Varilux lenses. Can't wait to pick them up. Santana was awesome. Appreciate her service greatly. Love my new nick name as well.