LensCrafters

I have never used Len's Crafter's, but my husband recently purchased his new glasses here and was very pleased with how they give him a wider view with bifocals, etc. So I decided to get my glasses here as well. Selection of frames are wonderful and a wide price range. If you have vision insurance, they also take insurance. They have been so helpful and nice. I had to go back for an adjustment and no problem. Nice ladies to work with. They also changed nose piece to a silicone material. Much more comfortable. Give them a try next time you need a new pair of glasses.

These wonderful women were so accommodating to me!! I needed to replace my lenses and they did it right then! They were so efficient and kind. Would recommend!!

Ms Lopez demonstrated exceptional customer service regarding my lens situation! Without hesitation, she exhausted all reasonable options to ensure the end result exceeded customer expectations.

While I wasn't able to get the frames I wanted, Jana had provided excellent customer service and never pressured me into getting anything I didn't want. If stopping by I would highly recommend talking with her about all your glasses needs!

The person who helped us was very friendly, explained everything and everything was quick and easy. They also give us a good discount. We were very satisfied

LensCrafters in our Abilene Mall -- today it was destination. Jana Jones , was the Reason my whole attitude changed ... How you might ask - well let me lay it out for you. 1. I called yesterday to get some information concerning the Meta Rayban glasses. She answered & was friendly. My past experience on the phone has been less than best. However I remember thinking she's really trying to find the information I needed regarding what size frame I had ordered the last time. Most of the time I feel rushed like the salesperson is trying to get me off the phone - in truth, I felt like I was bothering the person on the other side of the phone at this LensCrafters location. But not with Jana , she was invested in finding me a solution. 2. I showed up early to my eye appointment next door , so I walked into LensCrafters and handed Jana my return paperwork and my defective glasses. I told her I would swing by after my appointment. She greeted me with a smile and said she'd get right on it. 3. After my appointment I strolled into the store and sat down at a station where Jana politely asked me to sit. She indicated that she found the particular specific color and frames I had inquired about for my replacement! I was very pleased that she had already been working on it. 4. As Jana was entering my new prescription data for the replacement frames , she mentioned that she called an associate from a different branch to get help with my specific replacement from a third party company. That's way over the top in my book. She could've said " I'm sorry you'll have to come back when her manager returns from vacation" - or she could've processed it incorrectly or she could've made me wait as she was on hold with customer support. But not Jana , she found me a solution while I was in my eye exam appointment !! 5. And the final reason my attitude towards this office changed from negative to positive , the heart she has for people as she told me about her desire to make people feel like a priority. And that's exactly how I felt. And it's how I feel today. Jana Jones , I believe that's her full name , was fantastic and she provided me over the top service. If you need new frames , you should strongly consider this LensCrafters location in our Abilene Mall.

Professional, polite and extremely helpful! Thought id have to send my glasses in but the young lady solved the issue while I was setting there! Thank you very very much!

Alecia was fantastic and very quick to help me with repairing my glasses. Absolutely recommend coming here for your glasses and repair needs.