Lone Star Eye Associates

Everything went well. The staff at the front of the office are friendly, quick, and experienced. When I picked up my glasses they were very helpful making sure they fit right and were quick to help make adjustments. I had to return for a follow-up issue and they were just as fast and professional. Thank you.

Amazing optometrist my first time coming to Dr. Carson the best eye doctor I'm visited since a child the staff were very kind friendly really helped me in my time of need thank you so much!

I really like Dr Carson. He's very thorough and answers all my questions. His staff is also very kind and helpful.

I've been coming here for a few years now due to at the time I started coming here they were one of the only places that accepted my insurance. Every single time I've been in office, the wait time has been excessive. If it had only happened once, I could understand, but it's been EVERY. SINGLE. TIME. I always schedule an appointment and have never just walked in for one. Usually once you get in the back it goes pretty quick, though. I ordered some glasses and filled out a form for them to contact Lone Star Eye Associates to get my prescription as I didn't have it on me. After a few days, they contacted me asking if I could get my prescription as every time they call to try to obtain it, no one answers. So I started calling on August 9th. No answer. Left a voicemail asking for a return call so I could get my prescription. It's now August 13th and my voicemail still has not been returned. I called again about 7 times on August 10th (different times throughout the day), again to no avail. I even messaged their facebook page. Today, August 13th, I called 3 more times and still no one answered the phone. I also submitted an inquiry on their website on the 10th I believe it was and that hasn't been responded to either. I don't understand how staff cannot answer the phone, return a voicemail, or respond to messages. Why have these options if they aren't going to be acknowledged by staff? I've already paid for my new glasses but since I can't seem to get a hold of anyone to obtain my prescription, I guess I'm just going to have to go somewhere else for a vision exam to get a prescription.

My husband brought my daughter for her appointment. Their system was down for our insurance and has been down for the past two weeks. They said the only way she could be seen today was if we paid out of pocket. My husband told me that they were not very nice about it either. My daughter has been waiting over a month for this appointment and has been going without the glasses she needs. I wouldn't be so angry if they would have at least called to reschedule. I sure hope I can find another place that accepts her insurance because I will not return here after today. I would rather drive out of town if I have to.

I've been going here for yeaaaaars and have never had any problems. They're pretty quick and get my contacts pretty fast and are open on Saturdays in a convenient location from my home.

Eye doctor side of the visit was fine....picking up my daughters contacts was a different story. I called to verify their closing time and was told 'about' 5-515p. I found the 'about' odd to me so a few minutes later I called back and was told 6pm which is around what time I thought it would be. I started driving towards Abilene and my daughter called just to see what time they would tell her and she was told 530p. Normally I wouldn't question their closing time but I was pushing it to be there by 5 or even 530p due to my work schedule and not being in Abilene. I rushed over to their office in the mall to make it there by the 515p they had first said to guarantee my daughter could have her contacts she needed today. Upon walking up to their office I see easily 5 if not more families still waiting to be seen (this was at 445pm). Tell me how they are going to close at 515p but all those people are still waiting. It seems to me the office staff was just pulling closing times out of their hat versus the closing time of 7p posted online. Very very unprofessional! I hurried and rushed over from another town outside of Abilene to get the contacts only to have feel I was lied to. No apology was given when I confronted them on this matter. I'm not sure if the dr is aware of what his office staff is telling patients but I'd find it hard to stay in business when you want to say closing time is 'about' such and such time and all 3 ladies that answered the phone give a different response to patients.

The staff is always so friendly and helpful. They are also very courteous and professional. I have been getting my eye examination there for years. I love Dr. Carson, he takes very good care of my eyes. Whenever I have a problem, he never hesitates to see me to check to see what is going on or to make sure that everything is alright. I will continue to see him as long as he's in business, which I hope will be a long time.