Flower Mound Eyecare Associates

The staff is always extremely helpful and patient with me. I've worn contacts for years, but needed new glasses as well this time. Kim spent a ton of time helping me choose the perfect frames and lenses. I would highly recommend you pay them a visit any time you need eye care.

On February 9th, I had an appointment with Dr. Hustava at Flower Mound Eyecare Associates because I had been experiencing headaches, dizziness, and difficulty driving at night, and I needed updated glasses and contact lenses. I went in for both an eyeglass exam and a contact lens fitting. A refraction was performed during my visit but I did not receive a copy of my eyeglass prescription at the conclusion of the appointment. During that same visit, I was given two trial daily lenses of each strength to compares. At checkout, I asked about saline solution for my daily lenses. Ileana initially stated that because they were dailies, I did not need solution. Tammy (office manager) said I should use the liquid from the individual blister packaging instead of bottled saline and stated that bottled saline contained "chemicals." When I later called and attempted to finalize my fitting, there was a dispute because the specific strengths were not clearly written in my chart in a way that resolved the confusion. During a phone call, Tammy stated "that's not what the doctor gave you." The situation escalated to the point that I had to return to the office in person to resolve it. Because I had only been given two of each trial strength, Dr. Hustava later reordered additional daily trial lenses so I could properly compare them. On February 19th the dailies arrived and I was notified by text that they were ready. I responded asking when Dr. Hustava would be back to sign off on the prescription. I did not receive a response, so I called. During that call, Tammy said Dr. Hustava did not need to sign off on the prescription, that she could do it herself. I explained that I had not yet picked up the additional trial lenses and therefore could not confirm which strength was better but that I wanted the strength that allowed me to see nearsighted. At that point, the tone of the conversation changed, and I asked to speak with someone else and the phone call ended. Tammy later returned the call and stated, "No one here wants to talk to you." I was then told the office did not "owe" me anything because my contact lens fitting had not been finalized, and I was released as a patient. Within two minutes, my VSP authorization was reversed. Tammy stated I would receive documentation as to why I was released but I never received anything. Under the FTC Eyeglass Rule (16 CFR Part 456), patients are entitled to receive a copy of their eyeglass prescription upon completion of the exam. I acted in good faith and waited one week from the phone call where I was dismissed as a patient to get my prescription. Because I had not received my eyeglass prescription from the visit on February 9th, I reached out to VSP for assistance on February 26th. The first time VSP contacted the office, Tammy answered and the conversation was redirected to contact lenses, which was not the purpose of the call. A second call was made, and Donna informed VSP that my eyeglass prescription would be emailed to me that same day. It was not received. The following day, (February 27) I emailed Dr. Hustava directly and asked to have my prescription sent to me the same day but did not receive a response. What should have been a routine eye exam and fitting under a physician's care turned into weeks of unnecessary escalation.

Dr. Hassan is amazing! My son sees her for myopia control and she is just excellent. She's knowledgeable and makes my son feel so comfortable and at ease.

Dr. Hassan is great! Spends lots of time with you. Explains everything very well. The staff is wonderful as well & eager to help. I never mind going in for my appointment.

By far the best experience we(my son and I) have ever had at not only just an eye appointment but any appointment for that matter. Dr. Rodriguez did an amazing job with my son and was very thorough, caring and made sure we both knew the expectations throughout his next little journey correcting his vision. This will be our Home base for eye care for the foreseeable future no doubt.

I haven't seen an optometrist for far too long. I made my appointment with Flower Mound Eyecare Associates quick and easy. I was seen by Dr. Andrew Hustava and couldn't be happier with my visit. He was very personable and I appreciated how informative he was with reviewing things with me. Very thorough. I will continue to use Flower Mound Eyecare Associates going forward and would definitely recommend anyone who needs an optometrist.

I am so glad that I ended up at this eye care facility. After calling around, all over the, all morning, I was blessed to be taken in on short notice for which I am very grateful. Dr. Monica and the staff are outstanding in their approach to Customer Care. From my initial phone call to the beautiful, friendly greeting when I entered the Beautiful facility I was very impressed and felt very welcome there. It is very clear that Dr. Monica and the staff really and genuinely care about you as a person and as a patient. They really want what's best for you! I will be back for sure! Spread the word!

I can't say enough good things about the Flower Mound Eye Care office. From the moment you walk in, you're greeted by a team that is genuinely friendly, professional, and happy to help. It's clear that everyone here enjoys what they do and the people they work with -- something that's become rare these days. The atmosphere is positive and welcoming, and you never feel rushed or like just another appointment on the schedule. It's refreshing to see a staff that truly cares about their patients and each other. Highly recommend!