Houston Family Eyecare

Good morning...I had a eye appointment on Saturday October the 4th..Dr Fernandez and her staff was so professional and very nice to me....Thank you very much for a awesome job

My family and I have been visiting Houston Family Eyecare for our eye care needs for several years and could not be happier with the level of service provided. From the moment I walk in, the staff is welcoming and professional. Dr. Kim Nguyen always takes the time to thoroughly explain every aspect of my exam and answer all my questions, making me feel at ease throughout the process. I highly recommend Houston Family Eyecare, especially Dr. Nguyen, to anyone in need of top-quality eye care.

I have been using Dr. Nguyen for a couple of years now and have only had great experiences. She is sharp and competent and spends the time to answer my questions. I have worked with her on issues beyond just getting a prescription and she was extremely helpful. I admit I had originally chosen the office only because it was attached to the Costco, but I would absolutely pick her again.

*** Very Bad Experience with the Receptionist *** We used to come here for the 2-3 years until last week when my wife tried to book for an appointment to a Receptionist named Faith (if i remember correctly). At first she booked for myself and then she called back to add herself and my daughter. She had an awful and horrendous experience. She said that the receptionist was Very Rude, sounded uneducated and not very professional. She spoke like she was answering her own phone and does NOT really care and does not go the extra mile to help. I called later that afternoon to cancel and spoke to this receptionist my wife mentioned and true enough her manners was unprofessional, unethical on responding and I felt that she was just there for a paycheck and the attitude was really bad. Since our last few visits here were cordial, respectful and nice, we were really shocked on how she handles appointments when we called last week. We decided to go another route... went to Target near 1960 and they were really nice...Amazing Eye Care I just feel bad for the Doctors in case they do not know that this is happening or maybe it happened to others. P.S. I actually called yesterday and unfortunately spoke to the receptionist to speak to the doctor but she was with a patient. I was hoping to address it to her. I gave my info to call me back and they never called back. Tsk tsk.

Our family has been going to Dr. Nguyen for years. She is absolutely wonderful! She listens to our concerns and the glasses and contacts she prescribes are always the correct prescription. She is caring, compassionate, and intelligent, and I highly recommend her!

Dr Nguyen is the best! Such a sweetheart and so knowledgeable. She made me feel very comfortable. I didn't have to wait very long and the appointment was quick and easy. I also love that you can book online. So convenient. Will definitely be back.

Very great experience for over 3+ years. The staff is extremely courteous and welcoming every single time I see them, they truly are customer oriented and make every effort to accommodate scheduling needs to get you seen and taken care of. Dr. Nguyen is absolutely amazing with my children and if you need a referral...I WOULD RECOMMEND THEM TO ANY AND EVERYONE! They're the best!

I just love this doctor and her staff, they are always so welcoming and friendly. She takes the time to do a through exam but also asks about my family and what I have been up to, just really friendly. Because my father had macular degeneration quite badly she does some extra tests and takes the time to explain to me what she sees in the results. This time we all were wearing masks due to the virus pandemic. The office is small but super efficient. It is always super clean but I now they go the extra mile which made me feel comfortable.