Memorial Eye Center - Atascocita

I would like to take a moment to recognize Kayla for her outstanding work as a technician at Memorial Eye Center. Kayla consistently demonstrates professionalism, efficiency, and genuine care for patients. She has a strong ability to make patients feel comfortable and informed throughout their visit, which greatly enhances the overall patient experience.

Worst customer service ever! I've been calling for 3 weeks, leaving messages to order contacts for my son. No call back. Called again, front desk told me they don't transfer calls for contacts? So, ok, tried to place an order and she said because my son's perscription expires in a month they can not process the order! It's not expired yet. I have never had this excuse with other eye doctors. I will be taking my whole family somewhere else.

Had vision rechecked and Rashi is the best doctor. Her staff is amazing, Victoria is a great asset to the company. She is the bomb. You will walk out with ease, you will see great and it will fit your face. She is the kindness most beautiful lady. The whole shop all the staff are amazing. They care! The ladies behind the counter are so sweet and quick to your needs. I wish I could remember all their names. I'm going blank. But everyone is great you can't go wrong going to this eye center now called Memorial Eye Center, Atascocita TX

From the beginning to the end everyone was a pleasure!! Haven't had an eye exam in almost 20 years and this office made me feel very comfortable. Thank you ladies and Jose!

I was put on hold for 24 minutes. When I call back the self proclaimed office manager Nicole asked who I spoke with. As if I wanted to complain about who answered my call the first time. I did not call back to complain, I called back because I needed an appointment. Then she went on to ask my name. I am not in system because I would have been a new patient. I told her I was a bit nervous of company due to the wait on phone. She offered no comforting words to let me know that it was not a normal practice and that it would be ok. I guess it just hit me the wrong way. I told her maybe I might have to go elsewhere. My anxiety was crazy, again due to her lack of customer service skills. Her inability to make a patient feel welcomed is absolutely astounding. Again since Nicole is the office manager. You would think they would have training to be a manager. I don't leave reviews typically. However, I am learning this is the only way to communicate with management, is through a portal to complain in a public eye. I asked Nicole for her boss information. She's not ALLOWED to even tell me her boss name. What? That tells me the boss has had enough complaints to tell her team to not give her name out??? That's funny. My partner has gone here for quite sometime, years actually, after this...they won't anymore. I hope that matters to you...the manger that shall not be named. lol. Good luck Nicole in your journey as an office manager, hopefully you don't continue to upset patients with your unprofessional attitude and lies. Did I mention she hung up on me and tried to play me and say we got disconnected. Lol. Ok Nicole I see. All because of a 24 minute hold time. Which is your fault. Do better Nicole. Train your employees, even though you and I both know it was you. Shame on you for trying to blame it on someone else. I'll be looking forward to your mysterious managers call back.

I have been coming here for years. Had my annual appt set as I always do and arrived on time for it to be told they couldn't see me as they didn't receive a text confirmation from me. Drove from downtown to get here. Under new ownership. Will find somewhere else to go closer to home.

Everyone was very professional, kind and courteous. Jose was a great help in picking out frames. He was very informative and explained everything really well. I would definitely recommend and will come back.

I went in to get a prescription for a second pair of glasses and Ms. Victoria 's phenomenal customer service as well as the young lady @ the front desk was AWESOME & attentive.