Eye Associates of South Texas La Vernia

Referred to this office through Tricare Prime. I made multiple attempts to make an appointment but was transferred to their person who handles referrals. Almost a week passed and I pleaded to talk to a person. Amanda acknowledged my call but informed me I needed a specific doctor listed on my referral. She would contact Tricare and call me by the end of the day. She promised she'd call. Two days later, I called Amanda at Eye Associates and she informed me that Tricare had changed the referral to be seen on the military base. After multiple calls to Tricare, they did not see any changes to my referral. I am still assigned to Eye Associates. Amanda must not know how to read a referral and she clearly does not know how to contact clients or return calls. I will find a new office to see me but meanwhile my time was wasted and the customer service was awful. Military families deserve better.

The office staff is very unprofessional and lazy. Setting appointments, contacting insurance or doing the bare basic customer service will not be provided. Selection of eyewear is very poor as well. My glasses were sent back twice for major lens issues and I continued to have major issues in which they tried shifting the blame every time. I finally just stopped fighting it and ended up going elsewhere. Complete waste of money and time.

Very unprofessional. My dad had scheduled an appointment for a saturday (after having struggled to get through and make an appointment in the first place) we show up and there's NO ONE there. We received text confirmation of the appointment, verified it was the right date and location, and it was, so we're confused as to why the office was closed.

First time getting my eyes checked in over 20 years The staff and doctor explained all I needed to know and made the experience comfortable by taking everything step by step. I never felt rushed or uncomfortable. I also noticed they were calm and pleasant with other patients in the waiting room as well.

Waited 5 minutes. The doctor's assistant was not there. The doctor called me back. She worked with me to position my wheelchair as it is very difficult for me to move to her exam chair. She was thorough in my exam. She has a very nice helpful attitude. I was in and out in less than 30 minutes. I would happily give her 5 stars.

Visit was great and doctor was fantastic! Was needing my prescription redone as I order glasses online and I explained this when making the appointment. The doctor was out that does the PD measurement and was told that I could come back and get that done when she was back in. When I called to verify that I would not need an appointment to do so I was told that because I was not ordering glasses with them that this would be an additional charge. Not sure why this is being charged extra for when this is part of a prescription that is needed to order glasses and I was told that I could come back in to get this done when she was in and an additional charge was never mentioned.

The only reason I give this office one star is because I cannot give it zero. I went in for a yearly check up. The majority of the exam was done by a tech. Not the physician. I spent all of 5-10 min with the physician. For a yearly visit was charged $250.99. Which I paid in full that day. Leaving me a zero balance. They then sent off to my insurance another $125.00. I had a zero balance. I consider this fraud. Now they say I owe them another $28.39. Are you kidding me? Find another office with people that are concerned with you; not your pocketbook.

These people could care less about their patients. I have been trying to get an appointment for my mother for over 3 weeks. My mother who is blind in one eye and has to have eye drops prescribed to keep her eyesight in the other eye is out of medication and this place is in no hurry to find an authorization I have been trying to get to them for over 3 weeks. The office in Segiun takes sometimes 3 hours to get through a standard annually appointment.