Texas State Optical Magnolia

Wanted to write this review specifically for Julisa's amazing customer service! She goes above and beyond to ensure that customers feel appreciated and well taken care of. Her customer service in incredible, her knowledge is great, as well as the quality of her engagement and kindness. I was so happy that I also brought my husband.

I came here for an eye exam almost 2 weeks ago. I ordered lenses and had eyes exam at here. My eyes were glared because I couldn't see the headlights of oncoming cars shining into my eyes when I drove at night. They gave me a prescription and gave me 2 prices to pay for the lenses. The basic price didn't have anti glare and they said if I chose premium it would have anti reflective coating, anti glare and blue light filter. I chose premium price because I wanted the best so I could see the road when I got home from work at night. I asked them to take my old frames and put new lenses in them so I wouldn't have to buy new frames. I paid that extra money. I paid almost $427 total. But when I received the new lenses. I wore them and drove at night and they still see glared. They weren't much different from my old lenses before. I went back here and asked them to check if my lenses had anti glare coatings, why was it still glared? but they told me that sorry my eyes are not completely free of glare. It is only partially true. because if everyone in the world was blinded, no one would drive on the road at night. I am not happy because I feel they are irresponsible, i paid a lot of money and I chose premium lenses, but now I still can not see when wearing glasses. I feel they do not work conscientiously.

Waited 1.5 hours from appt time to Dr actually checking my eyes. What a let down. Do better.

Very polite and easy to communicate with regarding appointments and insurance. My whole family uses TSO in Magnolia.

The people who work there are all lovely. The location is convenient. The selection of frames are really, really nice... I found two that I love. Dr. Jew was very nice. I am glad I found this place. My only negative is for their website for entering your own patient info. Got to page 8 three different times, when it froze and failed to submit each time. Very annoying and time-wasting. Then had to do it all over again in their office on their tablet ..it was a different form (was missing the previous surgeries page that was on the one I accessed from home). They need a serious revamp of their online system.

Staff was great. They greeted me immediately upon entering. The young lady running all my pre-testing was very friendly and efficient. Dr. Jew was very professional and walked me through my exam and addressed all my concerns thoroughly and set my worries at ease. Everyone involved was amazing. I would recommend this practice to anyone wanting great care.

Historically we loved TSO but the past several appointments needed for our kids it's impossible to get ahold of anyone. The phone rings and rings during office hours and texts and emails go unanswered. Same thing when you need to confirm a perscription you are testing. We sadly are switching to a new provider.

This was a fantastic experience. Dr. Jew was extremely thorough. I have used TSO before but this was my first time to this location. Dr. Jew was not only a great listener but also communicative and thoughtful in her responses. She did not try to sell me more than I needed but also made suggestions to make things easier and more cost effective. I have never had an eye doctor spend this much time with me on a routine visit.