Eye Associates of South Texas Seguin

Dr and staff are nice people but they never talk to you about the expense of a treatment. I had cataract surgery in Oct and my eyes are so dry they hurt. They gave me eye drops that didn't help then decided to do a contact on each with a membrane in it never told me it would be $3,570.56 for each eye my share was $500. (That didn't help.) This should be discussed with the patient I was shocked when I got to the front desk. My eyes are still dry and burning. I talked to other people in the office and they said the same thing.

Always friendly, attentive and professional. I discovered i needed cataract surgery during an exam. They walked me through the entire process including insurance, options, payments and pre-surgical prescriptions. All follow up exam were included. Very impressed.

I had an excellent experience at Eye Associates. The day of my visit they had over 100 patients, but only two doctors! The technicians were all on top of their game and kept things moving! At one point my technician couldn't get me on the machine we needed, so we went to another to avoid the wait, and then went back to the first one. Even though my appointment lasted much longer than the estimated time I didn't really notice because we just kept moving! My hat is off to the technicians and Dr. Kavanaugh for the care and polite services they gave!

I showed up 15 minutes early for a 1:50 pm appointment. It is now 3:00 at the time I am writing this. I am still in the lobby, no explanation other than we are a little behind. My wife said she had a similar experience last time she was here. Hers wasn't over an hour, but a very long wait. Why even have appointment times?

I really don't like to give 1 star reviews, but this whole experience has just been so ridiculous. I'd like to start this review by saying the clinic itself is great. Even the doctors are really wonderful. I'd give this place 5 stars if it were for those things alone. It's the admin staff that I have serious issues with. I am supposed to have an eye surgery. I unfortunately had to cancel that appt due to an unforeseen family emergency. However, trying to reschedule it has been the most time consuming and complicated thing I've ever had to do. I call...I'm on hold for 20-30 mins before anybody even picks up. Then I'm told they can't help me at the moment and that I'll get a call back...only to never get one. And then I have to repeat the process again and again and again. It has now been weeks and not a single person has gotten back to me. Even my husband has tried calling and nothing has come of it. I've called and emailed dozens of times. I don't understand what the issue is. This is a surgery I really need to have. My vision is literally on the line here. Nobody should be ignored for weeks on end by a clinic that is supposed to provide healthcare and care about its patients. I don't feel cared for. I feel utterly ignored, and that isn't how somebody should feel when they're seeking medical aid. Unacceptable and unprofessional.

Service is excellent. The problem is the wait time. Each time I schedule an appointment my patience is tested because of the extensive wait time. For example, my appointment was at 10AM I arrived at 9:30. I was finally seen/called at 11. Wait times like this affects the rest of my day and my attitude. Other than that, this is an excellent clinic. Someone ahead of me had to reschedule because he couldn't wait any longer.

I called to see if they accept my insurance. That was 2 hours ago and have not gotten a return call. I called back to make an appointment and was on hold for 25 minutes. I am going to find someone else.

Today, after 3 years, i went to Eye Associates of South Texas as a new patient. I had been a patient here more than 10 years prior but my Eye Technician Gina made me feel like I never left. In these times we deal with service providers who forget that each person is an individual and has a lot better experience being treated as such. Gina immediately made me feel comfortable. She explained every procedure before she did it. Gina truly did not seem to mind my incessant talking. She was cheerful, respectful, and extremely professional. I'm very self conscience about how slow I'm forced to walk. Gina even made sure to walk and talk with me so I would be more at ease about that too! I truly hope that the Administrative Team at Eye Associates of South Texas appreciate the Asset they have in Gina. I will look forward to my next visit and highly recommend that others needing eye care make their next appointment here as well.