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Vision Express Opticians - Formby

📍 4 Halsall Ln, Formby, Liverpool L37 3NW, United Kingdom
[x] Active Centre⭐ 4.8/5 (128 reviews)🏆 Expert Choice🕐 9 am-5:30 pm📞 +44 1704 878680⏱️ 3 min read
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Vision Express Opticians - Formby

Eye Care Provider
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4 Halsall Ln, Formby, Liverpool L37 3NW, United Kingdom Liverpool, United Kingdom L37 3NW
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Area / Ward
Formby
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PIN Code
L37 3NW
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Plus Code
HW5R+22 Liverpool, United Kingdom
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Timings
9 am-5:30 pm
Verified May 2026
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Vision Express Opticians - Formby

📞 +44 1704 878680
📍 4 Halsall Ln, Formby, Liverpool L37 3NW, United Kingdom...
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Customer Reviews
4.8
★★★★☆
128 reviews on Google
5★
112
4★
9
3★
2
2★
3
1★
2
IK
Ian Knowles
Mar 07, 2026
★★☆☆☆
Arrived early, but could see that the branch was busy, so prepared myself for an extended wait, but was happy to do so given previous good customer service. 20 minutes past after my appointment was due, went into the testing area, after I was sat down, the member of staff then began to start serving a queue that had formed whilst I was waiting. She served one person, thinking that someone would take over from her serving the queue, she would come back to me, I waited, even though it was nearly 30 minutes since my appointment had been due to start; but she then started serving a second person from the queue. This annoyed me, so politely informed the staff, that I was leaving and would reschedule online. I got a phone call after I had left apologising and making the offer that if I wanted to return, I could do so on a walk-in basis. The second time I visited the same store, I was taken in on time, after one gentleman's (staff) failed/strange attempt of engaging banter. The test was very uncomfortable, I had a pressure test done in my right eye twice, the examiner saying that the machine had malfunctioned. I was taken upstairs to another testing room, in which I was asked several robotic questions about my life, such as, what I did for a living, what hobbies I enjoyed; not part of a conversation, but more like a tick box/data gathering exercise. This in a room, a fair distance away (upstairs) from another other person, with a guy in his mid-40's (me), and a lady in her late 20's (examiner), alone, in today's modern world of allegations, I became very anxious. The test was extremely uncomfortable, borderline painful. The examiner took a prolonged time looking at the back of my eyes using a high-powered (LED) light. I understand some discomfort is needed for the benefit of the test, but this was too much and left me feeling ill/dizzy after I left the store. The examiner told me that I had the start of cataracts, given that I'm in my mid 40's I found that very surprising. After the test we went back downstairs to the "shop floor" to which I was handed over to another colleague, who immediately stated that she would be leaving for the day in two minutes, but would make a start with my frames and lenses. This set the tone, it had been three years since my last eye test, I'm not an expert, so I was hoping that someone would guide me a little bit. Instead, the member of staff was clearly not interested simply asking "what I was thinking". Halfway through trying to decide the frames, I was handed over, again, to the first gentlemen. He was much calmer now, as it was obvious by the smell that he had come back from a break involving a nicotine. As he hadn't been part of the conversation beforehand, and his "I'm leaving in two minutes" colleague had gone, he came across as a little confused and short with me. I asked the questions about the lenses, insurance options etc. I found a set of frames that were looked like my existing ones, paid for them, and then got out of the branch as soon as I could! I contacted the Vision Express Head Office, was told that I would get a phone call back the next day. I have had no return phone call in over a week. I took this to mean that VE didn't value me as a customer and started doing some online research and found that I could have a set of almost identical frames for PS35 cheaper, and the same lenses for PS15 less. With that PS50 saving, I purchased a second pair of glasses, different frames but same lenses, and have them tinted to use for driving. Still cheaper than buying just the one pair from VE. Went to store and requested a refund. Just before I was about to leave the store, he noticed that my card had not been credited but instead had been charged another PS121. It took three attempts to successfully refund my card. He was so embarrassed, he offered me the Vision Express glasses for FREE. I was a little startled by this but politely declined the offer. I encourage anyone reading to do your research, rather than settling for the norm, because it's easy/simple.
JA
Julia Armstrong
Feb 07, 2026
★★★★★
Excellent service and a warm welcome as soon as I walked in wasn't sure what I wanted but Denise your colleague made my choice very easy
MG
Mark Growney
Jan 09, 2026
★★★★★
Excellent customer service. Speedy process and also fixed old glasses for free. Had to be forced to take a tip for.my gratitude. Highly recommended
BW
Bren Walsh⭐ Local Guide
Feb 09, 2026
★★★★★
The staff in this shop are excellent, very helpful, friendly and knowledgeable. I have no hesitation in recommending Vision express Formby.
TA
Tim Adams
Nov 09, 2025
★★★☆☆
Very helpful staff but the wait time for lenses of almost three weeks is shocking at best.
DK
Dominik Kosciolowski⭐ Local Guide
Jun 22, 2023
★★★★★
What a fantastic experience - each time we visit Vision Express in Formby. Not only professional technicians, but most importantly kind, caring and understanding staff. Great choice of frames and sunglasses. But they have really taken me by their kindness with repairing my sunglasses free of charge! I got new lenses fitted into my frames in a minute. Sharon is a true shining star there! Thank you very much Vision Express Formby!
Review photo
LD
L D
Oct 24, 2025
★★★★★
First class service lovely staff great value on designer frames
PY
Pam Young
Nov 02, 2025
★★★★★
Very efficient and thorough assessment - glasses arrived in double quick time
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📈Quick Comparison: Top Eye Clinics in Liverpool
NameRatingPhoneLink
Vision Express Opticians - Formby Current⭐ 4.8 (128)✅ YesView Details
Specsavers Opticians and Audiologists - Formby ⭐ 4.6 (184)✅ YesView Details
Waterloo Eye Centre ⭐ 4.7 (42)✅ YesView Details

Comparison based on verified Google Maps data and user reviews.

[?]Frequently Asked Questions
Where is Vision Express Opticians - Formby located? +
Vision Express Opticians - Formby is at 4 Halsall Ln, Formby, Liverpool L37 3NW, United Kingdom, Liverpool, United Kingdom L37 3NW.
What services does Vision Express Opticians - Formby offer? +
Vision Express Opticians - Formby provides comprehensive eye care including services for this business. Call +44 1704 878680 for specific service availability.
What are the opening hours of Vision Express Opticians - Formby? +
Vision Express Opticians - Formby is open 9 am-5:30 pm. Closed on: Monday, Sunday
Does Vision Express Opticians - Formby accept walk-in patients? +
Vision Express Opticians - Formby in Liverpool accepts both appointments and walk-ins, though appointments are recommended for specialized services.
What is the average consultation fee at Vision Express Opticians - Formby? +
Consultation fees vary by service at Vision Express Opticians - Formby. Basic eye exams typically start from $50 to $150 in Liverpool, while specialized treatments and surgeries may cost more.
Is Vision Express Opticians - Formby equipped for emergency eye care? +
Vision Express Opticians - Formby provides emergency eye care services for conditions like eye injuries, sudden vision loss, or severe eye pain during operating hours.

About Vision Express Opticians - Formby

At Vision Express we provide an Advanced Eye Test, that checks eyesight and eye health. We stock a wide range of designer and exclusive glasses, sunglasses and contact lenses. All our eyewear comes with 100 day returns guarantee and lifetime servicing for complete peace of mind. Now in-store: Nuance Audio Hearing Aid Glasses - innovative frames that combine discreet hearing technology. Hear and see more comfortably. Find us on 4 Halsall Lane or book an appointment online.

How to Get Help at Vision Express Opticians - Formby

To visit Vision Express Opticians - Formby in Liverpool, call +44 1704 878680 to schedule an appointment or walk in during business hours. Bring your medical history and any current eyeglasses or contact lenses.

Why Choose a Verified Eye Clinic in Liverpool?

Choosing a verified eye clinic like Vision Express Opticians - Formby in Liverpool ensures you receive professional care from qualified specialists using modern equipment and approved treatment methods.

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🛡Editorial Verification
9.8/10
Trust Score: Excellent
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🗺️Location
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🕐Opening Hours
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MondayClosed
Tuesday9 am-5:30 pm
Wednesday9 am-5:30 pm
Thursday9 am-5:30 pm
Friday9 am-5:30 pm
Saturday9 am-5:30 pm
SundayClosed
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📍Nearby Centres
10.1 km away
35 m away
Optician · ★5 (54)
5.2 km away
160 m away
Verified Eye Clinic Listing This listing has been verified for accuracy of contact details, professional credentials, and active operation status.
Registry Code: GBP-VET Last Vetted: May 2026

Google Place ID: ChIJ623JsQQ7e0gRYWu8nlS5TXc