Pearle Vision

My siblings had a wonderful experience. The staff and doctor are warm and inviting. My siblings and I will definitely return!

Dr. Robinson provides exceptional care to his patients and the office staff is very helpful and responsive. I have received excellent care from them for thirty six years! November 2024 - Excellent service provided by Dr. Robinson and staff. Professional, friendly, explained things and answered my questions, and prompt. Excellent service from Pearle Vision staff on ordering my contact lenses.

I don't know how this place doesn't have higher reviews!! It took a while for my fiance to get her glasses in because her lenses were on back order (no fault of theirs!!). Because it took so long, they shipped them to our home at their cost. Today, my toddler broke her glasses. They took care of it on the spot...while they let my eldest look at their sunglasses and play. They even fixed her "back up" pair (that she didn't purchase there) while she was there. Top notch. Highly recommend

Have been seeing Dr.Robie and his crew since I was 16 & he is the best at getting my vision correct. I've had to try other places due to insurance but the prescription is never correct so now I just pay out of pocket to get it done right. Truly great people

Dr Robinson is great but his staff sucks! They changed my appointment and when I show up I don't have one and can't be seen, I'm sorry I'm not playing games with you!

Traveled from Roanoke for work. Needed contacts in a pinch as I forgot my supply three hours away. Dorothy represented Pearl Vision well today and was my hero without a cape. I hope the big man upstairs answers her prayers as quickly and smoothly as Dorothy has done for me this morning. Please her a raise or two weeks of paid time off.

On 9-28-2022, I took my grandson for his first visit to this location at 6721 Lake Harbour Dr Midlothian, Va. 23112 The Eye Doctor Dr Robinson was the best ever!! I even decided I wanted to use him in the future also. Then I went up front to the Pearl Vision franchise . The woman that was there "Nicki" acted as though she could care less about waiting on us. See grabbed a case of glasses out and said pick one..She didn't measure his face, or his nose, etc. Then she put a portable machine up to his face to get his (PD) Pupil Distance.I read on the machine it said 63.5 for the PD distance.. I asked Nicki three times what the PD reading was? She finally came back and said it was 62.5. I then mentioned the machine said 63.5, and she said no it's 62.5. I gave her my Phone number to call when the glasses come in. I called Pearl Vision yesterday to ask about the glasses. I was told by Dorothy that they had come in that morning, they tried to call me and the number had been disconnected. I asked her what number she called and it was a totally false number, that I'd never heard of. I gave her my correct number and she corrected it. I went to pick up the glasses today. Dorthy was working the counter and gave me the glasses. To double check, I asked Dorthy what the PD was on the glasses. (Since I had seen 63.5 and Nicki had said 62.5) First Dorthy told me she didn't know that the people that manufactured the glasses only would know. Then I explained to her the two different numbers... She then looked at it again and said the correct PD on the manufactured glasses was 63.5.. That's when I politely stated asking questions... Dorthy informed me Nicki was there and I asked Nicki why she lied to me about the PD number even after I told her I saw it, and why she Put my phone number down totally different so I couldn't be contacted when the glasses come in? I don't know their woman Nicki, and had never done anything to her... Did I not look like her? Was it the fact that I am white I asked her nicely. Why would she just down right like to me, and try to cause me problems getting my grandsons glasses? I complained to Dorthy, but she was very protective, and un apologetic about Nicki. Now after the fact I have read this locations reviews that are terrible for customer service. I will be going elsewhere to order glasses in the future. D. R.

Dr. Nathan is a lifesaver. I took my 18yr old daughter there to update her prescription. Thank god he noticed that my daughter had holes in the retina and referred us to the specialist. My daughter had to have laser surgery to prevent possible retina detachment. She could of lost her vision. We are so thankful for Dr Nathan.