Pacific EyeCare

I have been going here for years, and today I told them I'd find another place to go. The last two visits had me in the waiting room over 40 minutes each time, and today, well. After calling for an appointment 4 months ago, which was pushed back by them once already, they told me at the counter that they would like me to reschedule for over a month further out. So, that is 2 reschedules and would have been over 5 months for an annual eye visit I was supposed to have last summer. It's not worth it. They are always nice, but also treat me like a total stranger. It makes me feel like a number on a balance sheet, not a customer or patient. Now I have to drive out of town for my eye care, but it's better than putting up with their indifferent treatment.

This is a hard place for me to review, because it's very situational. This is going to be a very critical review, but also a four star review. That's actually quite good, and honestly without the wait times, they'd probably still be five, even though things didn't go well for me personally. More on that in a bit, it's complicated. Truth of the matter is that for MOST issues, this is a very good place. For my wife, this was an excellent experience. For me, not so much - but I am a bit of an outlier, with a weird prescription where every online site will tell me "are you sure? most people don't have a prescription like this" -- and that's before you take prism into account. My eyes are challenging. I have to mention the wait time here. They are clearly in much more demand than they have people they can meet that demand with. They are friendly, and generally good, but it's clear that things are very tight, schedule-wise. I would absolutely come here to see an ophthalmologist. This is clearly where they shine, I'd have no hesitation there. But for optometry and routine eye exams- things become more difficult. First of all, the wait for a new appointment is likely to be VERY long, like several months, which is usually not a great sign. But also, the testing isn't quite as thorough as I've had other places - it's fairly rudimentary. It's not bad, it's just not as contemporary as it could be, and as I've seen elsewhere. I think if you need a prescription that doesn't involve any prism correction, they are quite good. They definitely sell quality lenses and glasses, and my wife had a very positive experience here, and came out with excellent glasses that really work for her in ways that others have not. My experience wasn't so great, maybe it's because I require prism correction. The first prescription and glasses I got here were very problematic - I was seeing ghosting, and it was harder to see things at a distance than it was before, and it felt worse than my prior pair from a year back. I did NOT feel like it was safe to drive in them. So I went back, and they checked the glasses, which were as prescribed, so they set me up for an eye recheck. In a month and a half. As I said, clearly more demand than they can meet. Anyways, I get rechecked, and when the new, re-checked updated prescription came in, it just felt really really bad... Maybe clearer for near vision, but overall, not great. I thought it was a period of adjustment due to the prism, but no, after giving it time, it was definitely worse than it was before the recheck. I ended up getting a second opinion, both eyes are way off from the prescription I got here - one off significantly power wise, the other off significantly astigmatism wise, and the prism correction was way off in general. I can say this with some confidence, because the glasses I got from my new optometrists prescription are PERFECT. I have a hard time reconciling my experience with my wife's excellent experience. The optical department is otherwise great here - Great selection, they take their time with you, and sell very high quality glasses (yes, they cost a bit more, but there's no arguing that these are excellent glasses/lenses.) But I don't think I can personally justify coming back to a place that got it wrong with me twice in a row, with the second version being somehow worse than the first. I started having a lot of anxiety over my vision, being afraid that it was either changing rapidly, or maybe I just wasn't good at eye tests. But, again - going elsewhere, I didn't have a single problem. I'd still come here to buy a new pair of glasses that were prescribed from elsewhere, or see an ophthalmologist, with absolutely no reservations. But getting the prescription wrong twice - when i immediately got a perfect one elsewhere (granted, a specialty optometrist) - makes me think that they aren't really able to deal with the outliers like me in terms of testing. For everyone else, they are probably great. I think I'm the problem.

Every time I go in there they are polite, and very professional. Occasionally I've had to wait for a doctor, but it has always been worth the wait. I highly recommend this place if you need glasses or contacts.

I'm going to agree with the people who gave this facility bad reviews. Because what they are saying is true. Maybe a long time ago the previous reviews from 3 to 6 years ago were true maybe the office staff was friendly maybe the doctors that were there were good but people leave they retire they go somewhere else. I like Dr Hendricks she's amazing but she always seems to be on maternity leave. And I am someone who has I issues and I never get a reminder from them that hey it's time for you to come in because I can go every year Dr Hendricks first assistant was really terrific I was really surprised how kind she was how thorough she was and how knowledgeable she was. The new assistant is a very kind of girl but she's learning her way. Well I finally had to do an email but I don't know who's reading that email could be the office manager could be the janitor could be an office clerk. I shouldn't have to do all of that. Then I said I want to see a specialist for my eye condition I found some and I told them to look it over and I'm doing their Job for them. I wish that there were other doctors who took my insurance..

Dropped my only pair of glasses and then stepped on them. They were pretty mangled, and because they are bifocals I couldn't get them to sit right on my face to see anything, not to mention how much they rubbed against my ear and nose. Brought them in today and the optician fixed them in less than 5 minutes--good as new, and no charge!

The reviews say it all. They are inconsiderate and unreliable. I waited for 4 months for an appointment that they cancelled the night before. I had cataract surgery and had some problems which I told them about but they don't seem to care. My next appt was over a month away. I'm going elsewhere and will never be able to say a good thing about Pacific Eye care.

A doctor is going to cut into your eyeball. You're nervous. You're anxious. You need to ask a question. But, can you get anybody? No. The contact system is absolutely terrible. The phone number for the Port Townsend Pacific Eyecare is not their number. You get shunted to Poulsbo, where you have to leave a message, because there's nobody living, no living human to actually speak to. When you do eventually speak to a living human, they say "Oh, we'll get back to you." But they never do. I lost my eye shield after cataract surgery. Eventually, I had to make my own out of a plastic box in my kitchen junk drawer. The surgery part of this organization is pretty good, but I felt like something on an assembly line. The human touch is decidedly lacking. oul

Went there to get my glasses fixed as the screw on the left side got undone. It was fastly done and I just got on my Merry way. Good place as far as I'm concerned.