Stoughton Eye Care & Eyewear

My sister had an emergency eye issue and we called stoughton eye care and eye wear. She had never been here before but they were able to see her right away and get her taken care of. The front desk staff went above and beyond and made sure her insurance was accepted. The optometrist she saw was kind, patient and knowledgeable. It was a wonderful first time experience coming here. This appointment was a few months ago- however the top notch service definitely renders for a fantastic review. Thank you stoughton eye care and eye wear!

I loved my experience at Stoughton Eyecare! They have a very friendly and welcoming team. From the first interactions at the front desk, during my pre-tests and my eye exam with Dr Lindell, I was kept informed and guided through every step with care and attention to detail. Jack took me through the initial pretest stage, explaining how each piece of equipment measures the health of my eyes. And Kristin was amazing in helping me select very stylish frames and sunglasses! I would highly recommend this practice!

It was my first eye exam I've had at this clinic. I came in with reasonably high expectations given my wife's previous and recent experience. But even with these fairly high expectations, they were all completely exceeded and I do not say this lightly. I was first greeted and checked in by a wonderful person who displayed excellent customer service skills. I was then immediately taken into the pre-exam room by Jack and he did a fantastic job walking me through this picture taking process of both of my eyes. Then I was immediately taken into Dr. Lindell's exam room. We dove right into effective communication with him answering several questions to quickly get a handle on my concerns and symptoms. Given what I was dealing with, he dove in and gave by far the most extensive and well explained examination I have ever received. I was very curious and he was very patient to educate me and explain what he was doing and what I was dealing with. And I think it was the most effective doctor visit I've had in 67 years of any sort. I do not say this slightly nor do I generally provide a much feedback. But I was struck by a very effective and kind and totally positive customer service experience. Thank you to the owners and staff of this excellent eye care clinic. I will be back in would be happy to provide my feedback to anyone. Thank you. Jim Campbell

Thank you so much. I wish to share my recent experience with Stoughton Eye Care and Eye wear received in the past few days. The nose pads came loose and off from both sets of my glasses within the same days. When we took them in Kristen graciously fixed both sets of pads , and even offered to check secure the temples and cleaned the glasses in a very efficient quick fashion. I am so pleased with the results of her work. I have needed an adjustment to one of my nose pads in the past and she did such a wonderful job. I am so grateful and pleased. Many Thanks Kristen.

As a new patient, I felt completely taken advantage of. I expected a normal eye exam with my insurance, but instead I was hit with a ridiculously high bill for "mandatory" services that were never explained to me. Hundreds of dollars wasted on things I didn't agree to, and only afterward was I told they're required for new patients. That's dishonest and feels like a scam. This place cares more about squeezing money out of people than being upfront or ethical. I'll never come back, and I wouldn't recommend anyone trust them with their time or money.

Extremely helpful for severe dry eye problems. Easy rapport, not rushed; conducted many tests to pinpoint causes and gave numerous options for solutions & treatments, ranging from over the counter treatments to prescription treatments to potential procedures. Very good at explaining conditions and treatments. The dr and the entire staff were very kind and personable. So glad I went. I would highly recommend. I was referred by a UW dr.

For a routine eye exam, this office insists on preventative procedures not covered by insurance. If you do not consent to these uncovered procedures the optometrist will not see you. Patients are notified of these procedures not when they schedule an appointment, but when they fill out intake forms online. These online forms do not allow you to decline the procedures. Other optometrists I have been to give patients the choice to decline these uncovered procedures. There is a reason insurance doesn't cover these procedures, and other optometrists have told me they are not critical for young, healthy individuals. Edit: To set the record straight, I did later agree to dilution and was still told I was required to pay for an additional procedure by the assistant. I pay for a premium vision insurance policy, which covers a routine exam and dilution at no cost in-network. I was told I would still be required to pay out-of-pocket for this procedure. I have been seeing optometrists for 31 years, after a surgery as a child, and have never experienced anything like this previously.

After moving to the Madison area I wasn't sure where to go for an optometrist and new glasses and it took me a while to find somewhere I trust, but Stoughton Eye Care does a great job. Their opticians were super helpful in sorting out which of my insurances to bill to and helping me pick a set of frames that would suit my face. Their doctors are also very nice, even when I wasn't seeing one of them, they checked in on my appointment and complimented the frames I picked out.