Basden Eye Care

We had a great experience at my daughter's eye appointment. The staff was kind, patient, and made her feel comfortable. Dr. Denton explained everything clearly and was very thorough during exam. Highly recommend her for kids!

I give the phone receptionist the PROCRASTINATION AWARD of the year, I was on hold 15 minutes only to be told they can't access my account without me coming back in to visit again less than 24 hours after my appointment. Price gouging and discrimination are two prescriptions you definitely will have once you reach the area to pick frames and measurements. I was advised by my insurance company to seek services elsewhere after they were given the same treatment and they priced my quote totally SMALLER than what they told me I had to pay upfront. Please call your insurance company prior to visiting this location.

The doctors at Basden Eye are amazing and always give excellent care, but the lady who works in the glasses section seriously needs improvement in customer service. She is consistently rude and always has an attitude, and this is not the first time--many patients have experienced the same behavior. It's surprising she is still working there. I recently brought my daughter's glasses after an accident. She asked me to bring my daughter so she could fix them properly, but instead of adjusting the frames the right way, she just bent the legs with her hands and made the glasses worse, even deforming the nose pads. My daughter is only five years old. When I came back the next day to let her know they were still not fixed, she blamed my daughter instead of taking responsibility. She looked at me with attitude and kept saying she "can't" fix them, and also claimed she couldn't replace them under the warranty unless they were "broken," which makes no sense. Her behavior is unprofessional, unacceptable, and does not reflect the quality of the doctors who actually do a great job. I will be filing a formal complaint because this experience was unbelievable

Everyone is extremely awesome EXCEPT for the lady who helps with glasses! I went on my lunch to get my glasses and the sweet girl who was at the desk wasn't sure if my glasses were ready so she waited on this ole grouch to come back to the front! She was so mean to the poor girl and you could tell she had just had it with her attitude and gave me the impression that this is how she is always treated by her! The lady brought my glasses out and I told her that if I needed them adjusted I would bring them back because I was on my lunch and I had my contacts in! She gives me the most awful look rolls her eyes and shoved my glasses in my hand! Apparently everyone giving reviews has nothing good to say about her either yet she is still there so obviously nothing will be done about her and how disgusting her attitude is towards patients and even her co-workers!

This place is absolutely amazing!! The staff is perfect and the facilty is beautiful. For about 7 years, I've been looking for a good eye doctors for my kids. I don't know why, but most optometrist aren't great with children. My experience with Basden was completely opposite. This is, indeed, high quality eye care that feels like going to visit old friends. I was so pleased, I changed all of my household to get their care here. The schedule is far out, but it is 110% worth the wait to receive extraordinary eye care from such compassionate professionals who CLEARLY enjoy what they do and take pride in their work.

Love this office, staff and doctors are always so sweet and patient with my kids. I enjoy coming here as well! They even found a pink (favorite color) eye glasses case in the back for my daughter when her new glasses came in... Highly recommend!

How you sell individual's glasses, but now your lens own by cooperate and you don't make repairs anymore or make simple repairs. Then they tell you that you can find it online and they'll put the piece on. SMH what happened to shopping local.

Lady in the front who help with glasses is so rude to the customers. When I first went for my eye appointment she was rude, today I went back to get my glasses and she still gave me a disrespectful look. All I want to say is calm down, it is no need for all the rudeness